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XD keeps shutting down!?

New Here ,
Apr 07, 2018 Apr 07, 2018

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XD is shutting down on me whenever I use the text tool. Help Please!!

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correct answers 1 Correct answer

Adobe Employee , Apr 09, 2018 Apr 09, 2018
The team told me that they have seen a few cases of XD crashing because of a bad font file. Would it be possible for you to send me your Adobe ID, location, and phone number over a private message along with the URL of this post? We will get in touch with you for investigation. Thanks,Preran

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Adobe Employee ,
Apr 09, 2018 Apr 09, 2018

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Hi lamfar,

I haven't heard of this issue previously. Can you try reinstalling the application and let us know if it helped? If you still need assistance, send me your Adobe ID, location, and phone number over a private message. We will get in touch with you for further investigation. To send a private message, click my picture and use the message button.

Thanks,

Preran

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Adobe Employee ,
Apr 09, 2018 Apr 09, 2018

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The team told me that they have seen a few cases of XD crashing because of a bad font file. Would it be possible for you to send me your Adobe ID, location, and phone number over a private message along with the URL of this post? We will get in touch with you for investigation.


Thanks,

Preran

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New Here ,
Feb 28, 2021 Feb 28, 2021

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LATEST

Hello, I'm facing this issue right now!

I'm using Arabic fonts.

 

How can you fix this?

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Community Beginner ,
Apr 25, 2018 Apr 25, 2018

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My colleague has the same problem when clicking the text box to re-edit then it shut down in sudden.

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Community Beginner ,
Apr 25, 2018 Apr 25, 2018

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and it keeps happening on windows

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Adobe Employee ,
Apr 25, 2018 Apr 25, 2018

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Can you provide us with the information I have requested above?

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