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XD link doesn't update

New Here ,
Nov 09, 2020 Nov 09, 2020

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Hi, all.

I noticed that I can't update the XD the link I am working on. I select the flow that I want to update, after that, I click on the update link button and everything looks fine, and then when I click on the link to open it, I don't see the updates and on the top left corner I see "Updated on Nov 3" but today is November 9.
I would appreciate your help.

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Adobe Employee ,
Nov 09, 2020 Nov 09, 2020

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Hi there,

 

Sorry to hear you are unable to update XD link. Would you mind trying to sign out of XD and Creative Cloud, restart the machine and then sign back in and see if that helps? Please make sure you are on the current version of XD 34.3.

 

We'll try our best to help.

 

Thanks,

Harshika

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New Here ,
Nov 09, 2020 Nov 09, 2020

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Thank you for your fast answer. I didn't have an update in Creative Cloud but when I followed the steps (sign out of XD and Creative Cloud, restart the machine and then sign back) a new update appeared. Unfortunately after updating the link with the newest version of XD (34.3.) the result is the same - "Updated on Nov 3".

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Community Beginner ,
Nov 09, 2020 Nov 09, 2020

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Hi Harshika,

Even I facing the same issue from Friday itself. I followed all the steps you mentioned. But the result is same. Is there any fix for this? I'm using the version just before v 34.3.12

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Adobe Employee ,
Nov 09, 2020 Nov 09, 2020

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Thanks for trying the steps suggested. Does that happen with this specific file or all the files? Could you please try to creating a new link of a new file and then make some changes and then try to update and see if it is working on new files? Which operating system are you working on?

 

I will try my best to investigate on the issue.

 

Thanks,

Harshika

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New Here ,
Nov 10, 2020 Nov 10, 2020

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Thank you for your help, Harshika! I created a new link of a new file and when I updated the link there wasn't an issue. It works perfect.

 

Thanks,

Yoana

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New Here ,
Nov 10, 2020 Nov 10, 2020

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But I forgot to mention that the issues with the main fail is still unsolved unfortunately.

 

Thanks again!

Yoana

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New Here ,
Nov 16, 2020 Nov 16, 2020

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Hi, again,

 

I will be really grateful if someone from the community could help with this issue.

 

Thank you in advance!

Yoana

 

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Adobe Employee ,
Dec 01, 2020 Dec 01, 2020

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Sorry for the delay in response, Yoana. Would you mind copying all the content of the main file into a new file and then try to create a new link?

 

Let us know if that helps.

 

Thanks,

Harshika

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New Here ,
Jun 28, 2021 Jun 28, 2021

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creating a new link is not a good solutions as i have a lot of comments in the original flow

but now I need to update the link base on the comment

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