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Hi all,
I'd worked with the beta for quite some time on my device but after some upgrades of XD & Windows, the app just shows a blank white screen after startup. After a minute the app crashes without further information's.
I used CC Cleaner do clean everything and reinstall from scratch. Same error.
The Apps Event Log shows an error saying:
"Windows.System.Launcher.LaunchUriAsync failed because the URI scheme adbxd.helper.app is not supported by this API."
Any advise?
Steps so far:
System:
Thanks.
If you continue to face this issue, please join this discussion. https://community.adobe.com/t5/Adobe-XD/TROUBLESHOOTING-Adobe-XD-crashes-on-launch-on-Windows-10/td-p/10602095
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Updated today to the latest Beta Version of XD. Still no luck and same error in EventLog. Any Ideas?
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I have the same problem for weeks now and couldn't find a solution online.
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Let me ask around and see if we have a solution for this issue.
Thanks,
Preran
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To all those affected with this issue, please send me the following info over a private message.
- Your Adobe ID
- Location
- Phone number
- Link to this forum post.
To send a private message, click my profile picture and use the Message button. I will raise a support case for the team to get in touch with you for investigation.
Thanks,
Preran
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Hi all,
today the adobe support called me but was not able to help me, beside the fact, that they advised me to create a new user profile (second user) on my device.
In fact, with that second user and a fresh profile, the app started to work again. Unfortunately switching to a fresh profile is like reinstalling the device, so it is no solution for me.
Knowing that it was related to my profile, I found the solution my self:
Open registry and look for a key HKEY_CURRENT_USER\Software\Classes\adbxd.helper.app and delete it from the registry.
I my case, there was a string value pointing to an older release (Adobe.CC.XD_0.6.16.7)
karimm26572410 Does this also solve your problem?
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So happy, I've been unable to use XD for 2-3 months, but this fixed it.
Shame Adobe don't seem to know this fix, as I spent about an hour with support before they just copped out and told me the Creators Update wasn't supported.
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That does seem odd. Creators looks just like Windows 10 did before, and is unlikely to be the reason something wouldn't work. I think we're lucky that MichaelKeatonIsBatman didn't post a suggestion.
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If you continue to face this issue, please join this discussion. https://community.adobe.com/t5/Adobe-XD/TROUBLESHOOTING-Adobe-XD-crashes-on-launch-on-Windows-10/td-...