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XD slows down my computer

Explorer ,
Jan 14, 2021 Jan 14, 2021

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Recently I reccognized a dramatic increase between running XD on my computer and not. As long as XD is running the windows are slow in animation and reacting delayed on mouse action. As soon I close XD everything goes normal. It also seems to getting worse the longer XD is running.

 

 

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correct answers 1 Correct answer

Adobe Employee , Jan 26, 2021 Jan 26, 2021
Hi Andreas, Sorry to hear you are experiencing issues with XD. In addition to what Italo has asked, I would request you to please try- Signing out of XD, Creative Cloud app Quit Creative Cloud Desktop app and kill all related processes from Task manager/ Activity Monitor Restart the machine Sign back in Let us know if that helps. Thanks, Harshika

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Adobe Community Professional ,
Jan 14, 2021 Jan 14, 2021

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Hi, what version of Adobe XD are you using? What operating system are you running the software?

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Explorer ,
Jan 18, 2021 Jan 18, 2021

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See the uploaded screen shots

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Adobe Community Professional ,
Jan 18, 2021 Jan 18, 2021

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Does this problem occur when opening a specific file or with any file? 

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Explorer ,
Jan 19, 2021 Jan 19, 2021

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To be honest I haven't have observed that. I have two to four files open simultaneously (website and style guide) because I'm working on them parallel, so it is hard to detect it. But I have the feeling that it accumulates it with the time XD is open.

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Adobe Community Professional ,
Jan 20, 2021 Jan 20, 2021

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Thank you for answering. If you can, try working on one file at a time and see if the same problem occurs.

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Adobe Employee ,
Jan 26, 2021 Jan 26, 2021

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Hi Andreas,

 

Sorry to hear you are experiencing issues with XD. In addition to what Italo has asked, I would request you to please try-

 

  • Signing out of XD, Creative Cloud app
  • Quit Creative Cloud Desktop app and kill all related processes from Task manager/ Activity Monitor
  • Restart the machine
  • Sign back in

 

Let us know if that helps.

 

Thanks,

Harshika

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Explorer ,
Mar 30, 2021 Mar 30, 2021

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Hello Harshika,

thanks for your reply but it doesn't change a bit. My guess would be the communication of XD with the windows server. 

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