Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


XD : Unable to export asset

New Here ,
Feb 11, 2021 Feb 11, 2021

Copy link to clipboard

Copied

I dont know why my artboards won't export at all, it just says error and says it could possibly be the size that is the problem but... I used 1920 x1080 which is a template option

Screen Shot 2021-02-11 at 8.07.50 AM.png

 

 

{Title renamed by MOD}

TOPICS
Share or publish

Views

1.0K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Feb 11, 2021 Feb 11, 2021
Hi Keanna, Sorry to hear about the trouble. Your export may not have completed due to one of the following reasons: 1. Your asset was too large. The size limit for exporting assets from XD is 16,000 x 16,000 pixels. 2. You may be exporting to a read-only or a locked directory. 3. One of the assets you may be exporting is under 1 x 1 pixel large, or an invalid object. For example, a path with only one point, or a text object with no text. If that's not the case, please try exporting to a di...

Likes

Translate

Translate
Adobe Employee ,
Feb 11, 2021 Feb 11, 2021

Copy link to clipboard

Copied

Hi Keanna,

 

Sorry to hear about the trouble. Your export may not have completed due to one of the following reasons:

 

1. Your asset was too large. The size limit for exporting assets from XD is 16,000 x 16,000 pixels.

2. You may be exporting to a read-only or a locked directory.

3. One of the assets you may be exporting is under 1 x 1 pixel large, or an invalid object. For example, a path with only one point, or a text object with no text.

 

If that's not the case, please try exporting to a different location and let us know if that helps or if you need any further assistance.

 

Regards

Rishabh

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 23, 2021 Sep 23, 2021

Copy link to clipboard

Copied

I'm adding to this thread as I had the same issue and found a solution.

 

In my case no files would export and xd would either crash or say that there was an error exporting. I found that the folder I was trying to export to was marked as read only in windows. I tried to unmark it as read only but it kept resetting back no matter how many times I tried.

 

It was the Ransomware protection feature that was protecting my folders, meaning that xd couldn't write to a read only folder. To fix this you either have to turn off Ransomware protection in Windows (or your anti-virus software) or all xd as an allowed program so that it can write to protected folders.

 

I hope this helps someone as it was a very frustrating problem!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 23, 2021 Sep 23, 2021

Copy link to clipboard

Copied

*add xd as an allowed program

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 29, 2021 Sep 29, 2021

Copy link to clipboard

Copied

LATEST

Thanks for sharing your observation that helped you fix the issue, xd-user-fixes .This  might help our customers facing the similar issue.

 

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines