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For whatever reason After effects keeps crashing whenever I open a project that works perfectly on another computer. It worked also perfectly on the computer I am using, but it stopped working recently. Could you help me please ? Here is the log I obtain : [2025-02-03_20-05-39][26500][Info] [general] Instead of the WebView2 runtime in the system, UXP will use the WebView2 runtime in the folder: C:\Program Files\Common Files\Adobe\Microsoft\EdgeWebView
[2025-02-03_20-05-40][26500][Info] [general] Plugin com.adobe.substance-3d.viewer.ps : [v4] Using Default Value for Icon species
[2025-02-03_20-05-40][26500][Info] [general] Plugin com.adobe.substance-3d.viewer.ps : Scaled Icon : icons/dark@1x.png not found
[2025-02-03_20-05-40][26500][Info] [general] Plugin com.adobe.substance-3d.viewer.ps : Scaled Icon : icons/dark@2x.png not found
[2025-02-03_20-05-40][26500][Warn] [general] Plugin com.adobe.substance-3d.viewer.ps : Expected the icon to have a 1X scaled file
[2025-02-03_20-05-40][26500][Info] [general] Plugin com.adobe.substance-3d.viewer.ps : [v4] Using Default Value for Icon species
[2025-02-03_20-05-40][26500][Info] [general] Plugin com.adobe.substance-3d.viewer.ps : Scaled Icon : icons/light@1x.png not found
[2025-02-03_20-05-40][26500][Info] [general] Plugin com.adobe.substance-3d.viewer.ps : Scaled Icon : icons/light@2x.png not found
[2025-02-03_20-05-40][26500][Warn] [general] Plugin com.adobe.substance-3d.viewer.ps : Expected the icon to have a 1X scaled file
[2025-02-03_20-05-40][26500][Error] [general] Plugin com.adobe.substance-3d.viewer.ps : Expected 'host.app' to be aftereffects
[2025-02-03_20-05-40][26500][Error] [general] Failed to parse the manifest.json file.
[2025-02-03_20-05-40][26500][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.
[2025-02-03_20-05-40][26500][Info] [general] Debugger enabled for runtime group FirstParty on port: 9222 breakOnStart: no
[2025-02-03_20-05-40][26500][Info] [general] analyticsTracker_ is being accessed without setting
[2025-02-03_20-05-40][17784][Info] [general] analyticsTracker_ is being accessed without setting
[2025-02-03_20-05-40][17784][Default] [console] [UAB v2.18.0-8] sentry.io initialized...
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [AnalyticsCacheController] Initializing Analytics Cache Controller. The cache will be kept for 72 hours and the current time slot is 482947
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [AnalyticsCacheController] The maximum cache size is 1048576 bytes and the maximum batch size is 30
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [AnalyticsCacheController] There are 1 cache keys in the local storage, with a total of 22 events
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [AnalyticsCacheController] Flushing old cache keys. Current Time Slot: 482947
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [MainStore] Internet connectivity: ONLINE
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [Performance] 302 PERF - Start Screen Init start
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [StartScreen] CCX Start v8.0.0.78
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [StartScreen] [HostData] {
"Product": "aftereffects",
"Product ID": "AEFT",
"Product Code": "AEFT",
"BuildNumber": "68",
"Version": "25.1",
"Platform": "Windows"
}}
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [Performance] 303 PERF - Sophia Init start
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [Performance] 304 PERF - Ututs Init start
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [Performance] 304 PERF - IMS Init start
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [Performance] 304 PERF - IMS.updateUserProfile start
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [Performance] 305 PERF - Locale Init start
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [Performance] 306 PERF - MainStore Init start
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [SophiaBase] Data Loader for Home: Use File Accessor to get data.
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [FileAccessorDataLoader] Data Loader for home: Get data using File Accessor.
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [SophiaBase] Data Loader for Utut: Use File Accessor to get data.
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [FileAccessorDataLoader] Data Loader for utut: Get data using File Accessor.
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [Performance] log perf event: time: 9 message: IMS.updateUserProfile
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [Performance] 313 PERF - IMS.updateUserProfile done: 9
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [Performance] log perf event: time: 9 message: MainStore Init
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [Performance] 315 PERF - MainStore Init done: 9
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [Performance] 316 PERF - IMS.updateAccessToken start
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [Performance] log perf event: time: 404 message: Received Recent Files.
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [Performance] 404 PERF - Received Recent Files.
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [Performance] log perf event: time: 410 message: UI Ready
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [Performance] 410 PERF - UI Ready
[2025-02-03_20-05-40][26500][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects 2025\Support Files\AdobeCleanUX\AdobeCleanUX-It.otf C:\Program Files\Adobe\Adobe After Effects 2025\Support Files\AdobeCleanUX\AdobeCleanUX-It.otf
[2025-02-03_20-05-40][26500][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects 2025\Support Files\AdobeCleanUX\AdobeCleanUX-Bold.otf C:\Program Files\Adobe\Adobe After Effects 2025\Support Files\AdobeCleanUX\AdobeCleanUX-Bold.otf
[2025-02-03_20-05-40][26500][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects 2025\Support Files\AdobeCleanUX\AdobeCleanUX-BoldIt.otf C:\Program Files\Adobe\Adobe After Effects 2025\Support Files\AdobeCleanUX\AdobeCleanUX-BoldIt.otf
[2025-02-03_20-05-40][26500][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects 2025\Support Files\AdobeCleanUX\AdobeCleanUX-Regular.otf C:\Program Files\Adobe\Adobe After Effects 2025\Support Files\AdobeCleanUX\AdobeCleanUX-Regular.otf
[2025-02-03_20-05-40][26500][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects 2025\Support Files\AdobeCleanUX\AdobeCleanUX-BoldSemiCn.otf C:\Program Files\Adobe\Adobe After Effects 2025\Support Files\AdobeCleanUX\AdobeCleanUX-BoldSemiCn.otf
[2025-02-03_20-05-40][26500][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects 2025\Support Files\AdobeCleanUX\AdobeCleanUX-BoldSemiCnIt.otf C:\Program Files\Adobe\Adobe After Effects 2025\Support Files\AdobeCleanUX\AdobeCleanUX-BoldSemiCnIt.otf
[2025-02-03_20-05-40][26500][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects 2025\Support Files\AdobeCleanUX\AdobeCleanUX-Light.otf C:\Program Files\Adobe\Adobe After Effects 2025\Support Files\AdobeCleanUX\AdobeCleanUX-Light.otf
[2025-02-03_20-05-40][26500][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects 2025\Support Files\AdobeCleanUX\AdobeCleanUX-LightIt.otf C:\Program Files\Adobe\Adobe After Effects 2025\Support Files\AdobeCleanUX\AdobeCleanUX-LightIt.otf
[2025-02-03_20-05-40][26500][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects 2025\Support Files\AdobeCleanUX\AdobeCleanUX-SemiCn.otf C:\Program Files\Adobe\Adobe After Effects 2025\Support Files\AdobeCleanUX\AdobeCleanUX-SemiCn.otf
[2025-02-03_20-05-40][26500][Warn] [general] Could not read fonts file Could not read file File Path: C:\Program Files\Adobe\Adobe After Effects 2025\Support Files\AdobeCleanUX\AdobeCleanUX-SemiCnIt.otf C:\Program Files\Adobe\Adobe After Effects 2025\Support Files\AdobeCleanUX\AdobeCleanUX-SemiCnIt.otf
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [Drover] CCX-Start-Drover : Home screen visibility set to visible without back button.
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [Performance] log perf event: time: 123 message: Locale Init
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [Performance] 428 PERF - Locale Init done: 123
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [FM Shared Settings Handler] Get data
[2025-02-03_20-05-40][17784][Error] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [FM Shared Settings Handler] Shared settings data is not available
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [FM Shared Settings Handler] Get data
[2025-02-03_20-05-40][17784][Error] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [FM Shared Settings Handler] Shared settings data is not available
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [SophiaBase] Failed container with label 'CCX Start Screen (v4.0) - Home' for Surface 'CCX_Start_4.0_Home'
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [SophiaBase] Received fresh data from CCXProcess for Home with path C:\Users\colls\AppData\Roaming\Adobe\CCX Welcome\data\AEFT-25.1-fr_FR-42f5bcce-9a2c-45e4-b391-c92a36bdc63f.json
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [SophiaBase] Setting data to the cache for Home
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [SophiaBase] Surface data {"surface":"CCX_Start_4.0_Whats_New","campaignId":99126,"url":"https://odin.adobe.com/content/dam/ccfirstmile/AEFT/fr_FR/componentWhatsNewToastal/Ae-Whats-New-AE-2..."}
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [SophiaBase] Received fresh data from CCXProcess for Utut with path C:\Users\colls\AppData\Roaming\Adobe\CCX Welcome\learn\AEFT-25.1-fr_FR-1a9a0d01-3014-49a6-88d4-6bcbf70836ad.json
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [SophiaBase] Setting data to the cache for Utut
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [SophiaBase] Surface data {"surface":"CCX_Start_3.1_Tutorials","campaignId":99128}
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [SophiaBase] Surface data {"surface":"CCX_Start_3.1_Tutorials","campaignId":99128}
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [Ututs] User has 15 web tutorials
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [Performance] log perf event: time: 139 message: Ututs Init
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [Performance] 443 PERF - Ututs Init done: 139
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [FileAccessorDataLoader] Successfully read data from file AEFT-25.1-fr_FR-42f5bcce-9a2c-45e4-b391-c92a36bdc63f.json and wrote response in C:\Users\colls\AppData\Roaming\Adobe\CCX Welcome\data\clientLogs\AEFT-25-1-fr_FR-AC584249C08F4666BD6A5385899D046F.json
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [Performance] log perf event: time: 147 message: Sophia Init
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [Performance] 450 PERF - Sophia Init done: 147
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [FileAccessorDataLoader] Successfully read data from file AEFT-25.1-fr_FR-1a9a0d01-3014-49a6-88d4-6bcbf70836ad.json and wrote response in C:\Users\colls\AppData\Roaming\Adobe\CCX Welcome\learn\clientLogs\AEFT-25-1-fr_FR-6C6B40BDE1474B348739FD2C91B637FE.json
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [Performance] log perf event: time: 236 message: IMS.updateAccessToken
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [Performance] 552 PERF - IMS.updateAccessToken done: 236
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [Performance] log perf event: time: 249 message: IMS Init
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [Performance] 553 PERF - IMS Init done: 249
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [Performance] 554 PERF - Shared Settings Init start
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [FM Shared Settings Handler] Shared Settings Handler initialized
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [FM Shared Settings Migrator] Migration of shared settings not needed
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [FM Shared Settings Handler] Loading User SharedSettings
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [FM Shared Settings Handler] Get data
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [Performance] log perf event: time: 2 message: Shared Settings Init
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [Performance] 556 PERF - Shared Settings Init done: 2
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [AvatarDataLoader] Avatar Loader: Get data using File Accessor.
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [LicenseChiclet] NGL: Showing no chiclet.
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [Performance] log perf event: time: 597 message: Interactive Ready
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [Performance] 597 PERF - Interactive Ready
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [Performance] log perf event: time: 296 message: Start Screen Init
[2025-02-03_20-05-40][17784][Error] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [FallbackComponent] Failed to render layout for home route! Falling back... Error: Home Yukon data is corrupt or not present: undefined
[2025-02-03_20-05-40][17784][Warn] [console] [HS] [StartIngestUtil]
[2025-02-03_20-05-40][17784][Warn] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [StartIngestUtil] Analytics event missing Sophia data:
[2025-02-03_20-05-40][17784][Warn] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [StartIngestUtil] Analytics event missing Sophia data: {}
[2025-02-03_20-05-40][17784][Warn] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [StartIngestUtil] Analytics event missing Sophia data: {}
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [Performance] 598 PERF - Start Screen Init done: 296
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [Performance] 618 PERF - Late Loads start
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [Analytics] analytics.ingest processing life cycle events 1
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [Analytics] analytics.ingest life cycle events processed
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [Drover] Analytics enabled state changed to true
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [Analytics] analytics.ingest changed (mode: prod) to: active
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [AnalyticsCacheController] Processing next local cache key: analytics_cache_hs-482947 with 44 events
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [AnalyticsCacheController] There are currently 44 payloads in temp cache, will send a batch of size 30
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [Performance] log perf event: time: 10 message: Late Loads
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [Performance] 628 PERF - Late Loads done: 10
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [Performance] log perf event: time: 628 message: All done
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [Performance] 628 PERF - All done
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [AvatarDataLoader] clearInterval for avatarFetchInterval
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [AvatarDataLoader] Avatar Loader: Avatar file found and set using File Accessor. Path: C:/Users/colls/AppData/Roaming/Adobe/CCX Welcome/avatar/assets/e13b78ea-73be-4b38-8d69-054506c6fe57.png
[2025-02-03_20-05-40][17784][Default] [console] Mon, 03 Feb 2025 19:05:40 GMT [HS] [AvatarDataLoader] Successfully read data from file d1c7590f-f0da-4651-af77-8228e485d650.json and wrote response in C:\Users\colls\AppData\Roaming\Adobe\CCX Welcome\avatar\clientLogs\AEFT-25-1-fr_FR-8F6BF5154E504C5C97ECEF6460F39F7A.json
[2025-02-03_20-05-51][17784][Default] [console] Mon, 03 Feb 2025 19:05:51 GMT [HS] [AnalyticsCacheController] Removed the latest batch (30 size) from the local cache key: analytics_cache_hs-482947
[2025-02-03_20-05-51][17784][Default] [console] Mon, 03 Feb 2025 19:05:51 GMT [HS] [AnalyticsCacheController] There are currently 17 payloads in temp cache, will send a batch of size 17
Hi @Sélim38455982r5id and @Patrick25254964pxha,
I'm Sébastien from the After Effects team. I'm sorry you're having issues with AE 25.1.
Are you both on experiencing this issue on Windows only, and if so, what is yourcurrent version of Windows?
Also, would you mind trying the Beta version of After Effects (that you can find in your Creative Cloud Desktop Application), it installs separately of the regular version of After Effects so you can have the two concurrently.
Does the crash reproduces in
...