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i cannot Launch After Effect 2024

Community Beginner ,
Nov 20, 2023 Nov 20, 2023

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Hello to the Adobe Community,

 

I updated my After Effect 23 to AE 24 and since that, i cannot launch it.

When it don't crash at the loading window, It start in background task without me being able to open it. No error message or crash log, i tried everything : Restart, Reinstall (23 and 24 versions) and I even reset my computer and it still don't work. My drivers are up to date and i'm starting to be really desperate.

 

I don't think it came from my computer because every other program like premiere, illustrator and my videogames works well. And my components should be able to launch AE : 
CPU Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz 2.59 GHz

GPU RTX 2060

RAM 16 Go

 

If you have any advice or solutions to unlock the situation I will be very grateful

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correct answers 1 Correct answer

Adobe Employee , Nov 27, 2023 Nov 27, 2023

@Gabriel33610407h0ll Looks like you have the Trend Micro anti-malware software installed on your system. Certain versions have incompatibilities with Adobe software. You can try to upgrade the Trend Micro software and see if that helps, or remove it from your system. 

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correct answers 1 Pinned Reply

Adobe Employee , Nov 20, 2023 Nov 20, 2023

I can't find any crash reports in our system for all 3 of you reporting issues. We will need more details, or a log file, or something to give us more to go off.

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Community Beginner ,
Nov 20, 2023 Nov 20, 2023

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Exactly the same thing here. in the middle of a delivery... 

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New Here ,
Nov 20, 2023 Nov 20, 2023

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Same here

 

I switched to from after effects 2023 to 2024 but it crashes as well, when I try to start up After Effects it load then it you need to see your projects but instead it said "AfterFX.exe has encountered a problem and needs to close" and got the option to send a feedback or not sending anything in other words close everything. Tho I can come in After Effects but on SafeMode some times after trying a multiple times.


I also have Premier Pro but I haven't encountered any problems or crashes with it.

 

Yea if someone got a idea how to fix, please help... 

 

CPU: AMD Ryzen 7

GPU: NVIDIA Geforce RTX 3050 Ti

RAM: 16

 

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Adobe Employee ,
Nov 20, 2023 Nov 20, 2023

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I can't find any crash reports in our system for all 3 of you reporting issues. We will need more details, or a log file, or something to give us more to go off.

Status Needs More Info

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Community Beginner ,
Nov 20, 2023 Nov 20, 2023

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Pas de rapport de crach possible puisque pas d'ouverture de Ae . Après la fenetre de démarrage Capture d'écran 2023-11-20 185600.pngc'est fermeture du logiciel Ae.

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Adobe Employee ,
Nov 20, 2023 Nov 20, 2023

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It appears there was an update to the 'OpenCL™ and OpenGL® Compatibility Pack' application on the Microsoft Store that may be causing these new issues. Please try upgrading to the latest version and see if that resolves your startup issues. Thanks.

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Community Beginner ,
Nov 21, 2023 Nov 21, 2023

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Hello, thank you for answering.

By leaving After Effects on I managed to get a crash report, the issue seems to be due to a file localisation problem :
Error:487 Attempt to access an invalid address. (translated from french)

Here some screenshot of the crash report
crash report.pngcrash report 2.png
If you need more information let me know !

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New Here ,
Nov 21, 2023 Nov 21, 2023

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I have a crash report here if that is helpful: _AfterFX_2023-11-18_205741_TYREN.crash - Notepad 11_21_2023 11_23_07 AM.pngNotepad 11_21_2023 5_00_28 PM.pngNotepad 11_21_2023 5_00_41 PM.png

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Adobe Employee ,
Nov 21, 2023 Nov 21, 2023

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@Tyren28675247jlc1 It appears there was an update to the 'OpenCL™ and OpenGL® Compatibility Pack' application on the Microsoft Store that may be causing these new issues. Please try upgrading to the latest version and see if that resolves your startup issues. Thanks.

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Adobe Employee ,
Nov 21, 2023 Nov 21, 2023

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@Gabriel33610407h0ll If you can find the section of the report with the Thread 103 and post that back, that would help. 

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Community Beginner ,
Nov 22, 2023 Nov 22, 2023

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For sure,
here it is :

crash thread 103.png

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Adobe Employee ,
Nov 22, 2023 Nov 22, 2023

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Thanks. Unfortunately that looks like OS components crashing down. Any chance you can make a text file of the whole crash and send it?

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New Here ,
Nov 23, 2023 Nov 23, 2023

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I updated to 2024 and still crashes but this time I can't read this crash report the last picture is readable for me, I hope this is more helpful for you guys:

dad3d9b1-ee66-4ac8-9cc7-d432ad5fa692.dmp - Notepad 11_23_2023 11_47_16 AM.pngdad3d9b1-ee66-4ac8-9cc7-d432ad5fa692.dmp - Notepad 11_23_2023 11_47_25 AM.pngdad3d9b1-ee66-4ac8-9cc7-d432ad5fa692.dmp - Notepad 11_23_2023 11_47_39 AM.pngdad3d9b1-ee66-4ac8-9cc7-d432ad5fa692.dmp - Notepad 11_23_2023 11_49_36 AM.png

if you guys need more information ask me please try to reply sooner

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Community Beginner ,
Nov 24, 2023 Nov 24, 2023

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Ok thanks,

I send you a drive link for the crash report text file (I can't upload it here)

 

https://drive.google.com/file/d/1Ld-3B1qo-JIwZYKEJPkZTK9f_UNKRSA5/view?usp=sharing

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Adobe Employee ,
Nov 27, 2023 Nov 27, 2023

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@Gabriel33610407h0ll Looks like you have the Trend Micro anti-malware software installed on your system. Certain versions have incompatibilities with Adobe software. You can try to upgrade the Trend Micro software and see if that helps, or remove it from your system. 

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Community Beginner ,
Dec 01, 2023 Dec 01, 2023

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Thank you heros 

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