CC 2017 Missing Format

Community Beginner ,
Nov 03, 2016 Nov 03, 2016

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Hi, I just installed the new CC 2017 and I can't see the QuickTime format when I export from After Effects, Also it gives an error at the beginning and every time I

close it there is a message to report a problem to apple for quit unexpectedly.

I already uninstalled and re-installed, I use a MacPro and Mac OSierra

I need to resolve this issue ASAP! thank You!

Screen Shot 2016-11-03 at 10.53.09.png

Screen Shot 2016-11-03 at 11.49.38.png

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Adobe Community Professional ,
Nov 10, 2016 Nov 10, 2016

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What is the exact text of the error message you get when it starts?

I'd suggest uninstalling and reinstalling After Effects. It doesn't take very long and it will likely fix the issue. It sounds like something went screwy when it installed.

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Community Beginner ,
Nov 26, 2016 Nov 26, 2016

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So just a follow-up, I called Adobe for help, they accessed to my computer and try to fix it.. after three hours, the only solutions they came up was to buy the complete package.. as I only pay for 4 programs, I pay less than the full suite. So, instead, I format my Mac Pro and now everything works fine. without paying £10 more a month for programs I will never use.

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Adobe Community Professional ,
Nov 26, 2016 Nov 26, 2016

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I'm glad you got it working even if Adobe support was less than helpful.

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