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FAQ: How to fix "Display Acceleration Disabled" in After Effects

Adobe Employee ,
Mar 20, 2020 Mar 20, 2020

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If you're running into a problem where After Effects displays a message on the Composition panel that says Display Acceleration Disabled, follow the suggestions given in this post to fix the problem.

 

macOS:
• Make sure your MacBook is connected to the power source
• Go to Preferences > Display and toggle Hardware Accelerate Composition, Layer, and Footage Panels
• Go to Preferences > Video Preview and toggle Enable Mercury Transmit

 

Windows:
• Update the on-board and dedicated graphics drivers of the computer. If this happens after updating the graphics driver, reinstall the previous version of the driver

NOTE: Nvidia driver version 442.92 seems to cause this problem on many systems. If you have installed this driver, please reinstall the previous version

• If your computer has Nvidia graphics, make sure to update the GeForce Experience software as well
• Go to Preferences > Display and toggle Hardware Accelerate Composition, Layer, and Footage Panels
• Go to Preferences > Video Preview and toggle Enable Mercury Transmit


If none of the steps given above help, obtain the System Information file (.NFO) and After Effects logs from your system and share them with us. Here is how you can do that:

Log files:

  • Launch After Effects and go to Help > Enable Logging.
  • Work in After Effects for a few minutes.
  • Then go to Help > Reveal Logging File.

 

System Info:

macOS:
Follow the steps given in this article: https://support.apple.com/en-in/HT203001


Windows:
1. Hold the Windows key and press R to open the Run window
2. Type msinfo32 and click OK
3. From the System Information window, go to File > Save
4. Save the file as .NFO

 

After collecting both the files, upload them to Adobe Creative Cloud Files by following the steps given in this article (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the URL in the comments section below.

 

TOPICS
FAQ, Preview, Resources

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Adobe Employee ,
Apr 23, 2020 Apr 23, 2020

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Thanks for sharing. I've downloaded your MSInfo.

 

-Rameez

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New Here ,
Apr 22, 2020 Apr 22, 2020

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I tried to use older versions of AE and there's all worked fine.

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Explorer ,
Apr 29, 2020 Apr 29, 2020

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What older version of AE works ok with 442.92?

I suppose it is not one of the 2020 editions.

Thank you.

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Community Beginner ,
Apr 29, 2020 Apr 29, 2020

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Hi. I just updated my drivers to 442.92 and I'm experiencing this issue that makes it quite hard to work with AE. The problem is that I'm an Octane render user, and I need this Nvidia update to run the current version of Octane render. So I can't go back. Can you at least tell me that Adobe is working on a fix? Is the lockdown slowing this down? I'm working with AE everyday, on paid projects. It's a big issue.

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Community Beginner ,
Apr 29, 2020 Apr 29, 2020

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Same with the current version of Redshift3d renderer - it requires 442.92. Hope we get 17.0.7 soon.

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Explorer ,
Apr 30, 2020 Apr 30, 2020

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Not sure do new game ready drivers fulfill requirements for new Octane/Redshift releases, maybe there is no issue with those.

Did anyone try game ready drivers and is there the same AE issue with those?

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Community Beginner ,
Apr 30, 2020 Apr 30, 2020

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I don't know about Redshift, but Octane really works best with Studio drivers...

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Adobe Employee ,
May 08, 2020 May 08, 2020

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The After Effects team is investigating the issue. I understand your reason for not downgrading your Nvidia driver version.

 

-Rameez

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New Here ,
May 03, 2020 May 03, 2020

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Hi there! I'm using the NVidia's Studio Driver 442.92 in AE 17.0.6 version (latest version at the moment) as recomended by Geforce Experience, with an GTX 1080ti, and I can't enable de GPU, same problem that D34DC3N73R had, but with a different driver.

 

https://shared-assets.adobe.com/link/1676f36e-ab52-48bb-6c84-f5965b22c7ab

Thank you!

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Adobe Employee ,
May 08, 2020 May 08, 2020

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Thanks for sharing your system information file, ViniciusOgro.

 

Best,

Rameez

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New Here ,
May 07, 2020 May 07, 2020

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hi, i recently reintall entire windows,installed latest intel drivers.Nothing worked out for me.

Hardware Accelerate Composition, Layer, and Footage Panels" is not grayed out.

PLEASE assist.

God bless you.

 

 

https://shared-assets.adobe.com/link/39de7fe6-f220-418f-7ccd-d2ffbb07ef9a

 

 

https://shared-assets.adobe.com/link/39de7fe6-f220-418f-7ccd-d2ffbb07ef9a

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Adobe Employee ,
May 08, 2020 May 08, 2020

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Thanks for sharing your System Information file, blessedf65980927. I've added it to the bug that we're tracking internally.

 

-Rameez

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Explorer ,
May 14, 2020 May 14, 2020

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I'm having this same issue (among others, as you can see here), so am including my .nfo as well, in hopes it helps figure this out: https://shared-assets.adobe.com/link/40fe01c9-1f6b-4dfb-59b8-1fd36623cd9d

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Adobe Employee ,
May 15, 2020 May 15, 2020

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Thank you so much for providing the NFO file, brittnell-CM. We're investigating this bug.

 

-Rameez

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New Here ,
May 20, 2020 May 20, 2020

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Update didn't help me. Event Viewer shows the same error messages with NVidia.

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Engaged ,
May 23, 2020 May 23, 2020

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I am also seeing this error since upating to the video driver and after affects on May 20th.  I have use 442.92 with a TitanXp with no errors in the AE versions before 17.1.0 build 72.   Adobe Permier also works perfect with this video driver.  for me it sonly AE that doesnt work.  I have oepned a case with nVidia also and waiting to hear back from them, but I suspect there is somethign wrong with 17.1.0 build 72 that adobe needs to fix.  I hope there is an update ASAP as it makes AE unusable in this condition.

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Adobe Employee ,
Jun 16, 2020 Jun 16, 2020

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EDITED:

 

Hi all,

 

Those of you who have a Windows machine + Nvidia GPU, can you please update to Nvidia driver version 446.14 if you haven't already? I've heard many reports where updating to this driver version has resolved the problem.

 

Thanks,

Rameez

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New Here ,
Jun 16, 2020 Jun 16, 2020

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Can you please supply download link for Mac OS? 

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Adobe Employee ,
Jun 16, 2020 Jun 16, 2020

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Newer Macs have AMD GPUs, richardj42019632.

Which GPU is installed on your machine?

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New Here ,
Jun 16, 2020 Jun 16, 2020

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Intel HD Graphics 4000 1536 MB

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Adobe Employee ,
Jun 17, 2020 Jun 17, 2020

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Oh, man! That's a very old video card. 

Do you have a 2013 MacBook Pro? Is so, does it have Nvidia GeForce GT 750M?

 

-Rameez

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New Here ,
Jun 17, 2020 Jun 17, 2020

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MacBook Pro (13-inch, Mid 2012)

2.5 GHz Dual-Core Intel Core i5

8 GB 1600 MHz DDR3

Intel HD Graphics 4000 1536 MB

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Adobe Employee ,
Jun 17, 2020 Jun 17, 2020

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I suspect you're running into this because the GPU is outdated and doesn't have the tech to support hardware acceleration. I will double-check this with an After Effects engineer for you. That said, your computer is getting old too and actually doesn't qualify the memory requirements to run After Effects smoothly. Which OS are you on?

 

Thanks,

Rameez

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New Here ,
Jun 17, 2020 Jun 17, 2020

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Im on MacOS Catalina 10.15.5.

I've only had this issue since updating to After Effects 2020. 2017 and 2018 worked perfect before.

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Adobe Employee ,
Jul 28, 2020 Jul 28, 2020

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After Effects 2020 doesn't support hardware acceleration on the video card that is installed on your machine, richardj42019632. I'd suggest that you work with an older version of After Effects.

 

-Rameez

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