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FAQ: How to fix "Display Acceleration Disabled" in After Effects

Adobe Employee ,
Mar 20, 2020 Mar 20, 2020

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If you're running into a problem where After Effects displays a message on the Composition panel that says Display Acceleration Disabled, follow the suggestions given in this post to fix the problem.

 

macOS:
• Make sure your MacBook is connected to the power source
• Go to Preferences > Display and toggle Hardware Accelerate Composition, Layer, and Footage Panels
• Go to Preferences > Video Preview and toggle Enable Mercury Transmit

 

Windows:
• Update the on-board and dedicated graphics drivers of the computer. If this happens after updating the graphics driver, reinstall the previous version of the driver

NOTE: Nvidia driver version 442.92 seems to cause this problem on many systems. If you have installed this driver, please reinstall the previous version

• If your computer has Nvidia graphics, make sure to update the GeForce Experience software as well
• Go to Preferences > Display and toggle Hardware Accelerate Composition, Layer, and Footage Panels
• Go to Preferences > Video Preview and toggle Enable Mercury Transmit


If none of the steps given above help, obtain the System Information file (.NFO) and After Effects logs from your system and share them with us. Here is how you can do that:

Log files:

  • Launch After Effects and go to Help > Enable Logging.
  • Work in After Effects for a few minutes.
  • Then go to Help > Reveal Logging File.

 

System Info:

macOS:
Follow the steps given in this article: https://support.apple.com/en-in/HT203001


Windows:
1. Hold the Windows key and press R to open the Run window
2. Type msinfo32 and click OK
3. From the System Information window, go to File > Save
4. Save the file as .NFO

 

After collecting both the files, upload them to Adobe Creative Cloud Files by following the steps given in this article (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the URL in the comments section below.

 

TOPICS
FAQ, Preview, Resources

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New Here ,
May 01, 2021 May 01, 2021

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New Here ,
May 12, 2021 May 12, 2021

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No replies yet 😞

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New Here ,
May 10, 2021 May 10, 2021

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New Here ,
May 20, 2021 May 20, 2021

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Hi, i'm having the same problem with the Display Acceleration being disabled. Any help would be greatly appreciated.

 

https://shared-assets.adobe.com/link/34e999dc-0134-470c-74c1-27d13c195cdd

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New Here ,
May 21, 2021 May 21, 2021

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Hi, i'm having the same problem with the Display Acceleration being disabled. Any help would be greatly appreciated.
https://shared-assets.adobe.com/link/ec4a01ed-efaf-43a0-7975-b698ceab6ca4

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New Here ,
Jun 02, 2021 Jun 02, 2021

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New Here ,
Jun 29, 2021 Jun 29, 2021

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New Here ,
Jul 23, 2021 Jul 23, 2021

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Rameez help please. My After Effects says "Display Acceleration Disabled" 

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New Here ,
Sep 23, 2021 Sep 23, 2021

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I have been having this issue for the past couple of days. Any help is much appreciated 🙂

 

https://shared-assets.adobe.com/link/3a0ecaaf-8264-4989-4ee3-f204937fb36b

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