Problem with After Effects

[Printzap]

Hi,

I have a problem in After Effects and I do not know how to solve it.

See the video

I have a Dell notebook Inspiron 15 7000 Series 7559 GeForce GTX 960M.
I've done everything. I installed updated drivers from Dell. But it did not.

Help.

[Rick Gerard]

This was a common bug that has been fixed with an update. Make sure that your version of AE is up to date. If that does not solve the problem let us know.

[Printzap]

My After Effects is up to date.
I searched, but there is no update.

After Effects CC 2017.2

(Version 14.2.1.34)

Can you help me?

[RobShultz]

Please clean your disk cache by going to the top of the interface and going to After Effects (mac) or Edit (windows) /preferences/M

edia/disk cache. Then cpress The clean the cache button.

then restart AE. If that doesn’t solve it you may want to try resetting preferences.

1. Press Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) while the application is starting.
2. A dialog box launches asking you if you want to delete your preferences file. ...
3. To also restore default keyboard shortcuts, Alt-click (Windows) or Option-click (Mac OS) the OK button.

[Printzap]

Did not work
Unfortunately none of the options worked.

[Rick Gerard]

Try updating your graphics drivers. If that doesn't work, roll them back.

[Printzap]

Hi, I've already made all the updates possible.

I've already removed and tried different drivers, but it did not work.

[Rick Gerard]

Well, it's a little annoying but it should not affect your workflow.

Try zooming in on the timeline a bit using the + and - keys to see if that helps.

[Printzap]

Hi, I did the test but it did not work.

See the video.

https://vimeo.com/237611747

[Printzap]

How can I finally solve my problem?

[Rick Gerard]

It's a bug with your system. If driver updates do not fix it and upgrading AE doesn't fix it then there is no current fix for your particular system. Like I said before, this was a bug in a previous version. You are the only one I have seen that has posted that the bug still exists with your system. You could try uninstalling AE from the CC app and reinstall the latest build also from the CC app, but that's about the only thing I can suggest.

[Printzap]

Rick I already did this procedure and it did not solve. I already posted in the Nvidia forum and I did not receive an answer. I will wait and hope that some correction corrects my problem. Thanks

[Printzap]

After a few days of the problem, was there any update in After Effects?

[P.M.B]

OPen your CC app, click the menu at top right and click "check for updates"  Or click updates from the help menu inside After Effects.

     This is how you can find out for yourself whether or not there are any updates for After Effects. 

[Kevin-Monahan]

Hi Printzap,

Are you still experiencing this anomaly? Please let us know so we can assist.

Thanks,
Kevin

[cbialk]

Hi Printzap,

I've noticed that bug still shows up relative to certain Display Scaling percentages in your Windows Display settings (specifically on high resolution monitors like 4k etc...) I still live with this on my 4k monitor at work @ 138%, but my home box has 100% scaling and no timeline display glitches. Maybe try a slightly different display scaling in windows and reboot?