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CS4 will not install on Mac OS 10.8.2, AIR Error Message HELP!

New Here ,
Nov 12, 2012 Nov 12, 2012

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Brand new Macbook Pro.

I pop in my CS4 and I get the error message about installing AIR.

I install AIR with no issue.

Open Set up for CS4, the installer runs for a hot minute then I get this error message:

"This application requires a version of adobe air which is no longer supported. Please contact the application author for an updated version".

Looked around on the forums and I couldnt really pinpoint this issue, if i missed a solution please link me!

This is driving me crazy!

thanks so much!

kaelea

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Adobe Employee ,
Nov 12, 2012 Nov 12, 2012

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You might want to repost this in the creative suite forum, as I'm not sure what app is causing this to happen.  We might be able to determine more if we take a look at your AIR install logs.  Would you mind posting these in a reply?

http://kb2.adobe.com/cps/902/cpsid_90205.html#main_viewlog

Thanks,

Chris

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New Here ,
Nov 12, 2012 Nov 12, 2012

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here ya go!

Nov 10 14:19:19 Kaeleas-MacBook-Pro kernel[0]: HFS: Vol: Adobe AIR Very Low Disk: freeblks: 0, dangerlimit: 323

Nov 10 14:22:20 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2133]: Runtime Installer begin with version 3.5.0.600 on Mac OS 10.8.2 x86

Nov 10 14:22:20 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2133]: Commandline is: -psn_0_2790057

Nov 10 14:22:20 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2133]: Installed runtime (3.5.0.600) located at /Library/Frameworks/Adobe AIR.framework

Nov 10 14:25:16 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2133]: Relaunching with elevation

Nov 10 14:25:16 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2133]: Launching subprocess with commandline /Volumes/Adobe AIR/Adobe AIR Installer.app -ei

Nov 10 14:25:20 Kaeleas-MacBook-Pro.local com.apple.SecurityServer[16]: Succeeded authorizing right 'system.privilege.admin' by client '/Volumes/Adobe AIR/Adobe AIR Installer.app' [2133] for authorization created by '/Volumes/Adobe AIR/Adobe AIR Installer.app' [2133] (13,0)

Nov 10 14:25:20 Kaeleas-MacBook-Pro.local coreservicesd[71]: Application App:"Adobe AIR Installer" [ 0x0/0x2a92a9]  @ 0x0x7fcd39b6b0e0 tried to be brought forward, but isn't in fPermittedFrontASNs ( ( ASN:0x0-0x2b22b2:) ), so denying.

Nov 10 14:25:20 Kaeleas-MacBook-Pro.local WindowServer[79]: [cps/setfront] Failed setting the front application to Adobe AIR Installer, psn 0x0-0x2a92a9, securitySessionID=0x186a4, err=-13066

Nov 10 14:25:20 Kaeleas-MacBook-Pro.local com.apple.SecurityServer[16]: Succeeded authorizing right 'system.privilege.admin' by client '/usr/libexec/security_authtrampoline' [2148] for authorization created by '/Volumes/Adobe AIR/Adobe AIR Installer.app' [2133] (3,0)

Nov 10 14:25:20 Kaeleas-MacBook-Pro.local authexec[2148]: executing /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer

Nov 10 14:25:20 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2148]: Runtime Installer begin with version 3.5.0.600 on Mac OS 10.8.2 x86

Nov 10 14:25:20 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2148]: Commandline is: -ei

Nov 10 14:25:20 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2148]: Installed runtime (3.5.0.600) located at /Library/Frameworks/Adobe AIR.framework

Nov 10 14:25:20 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2148]: Launching subprocess with commandline /bin/chmod -fRP +rw "/Users/Shared/Library/Application Support/Adobe"

Nov 10 14:25:20 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2148]: Launching subprocess with commandline /usr/sbin/chown -hfRP kaeleasim "/Users/kaeleasim/Library/Application Support/Adobe"

Nov 10 14:25:20 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2148]: Launching subprocess with commandline /bin/chmod -fRP +rw "/Users/kaeleasim/Library/Application Support/Adobe"

Nov 10 14:25:20 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2148]: Launching subprocess with commandline /usr/sbin/chown -hfRP kaeleasim "/Users/kaeleasim/Library/Preferences/Macromedia/Flash Player/www.macromedia.com/bin"

Nov 10 14:25:20 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2148]: Starting silent runtime install. Installing runtime version 3.5.0.600

Nov 10 14:25:35 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2148]: Registering /Applications/Utilities/Adobe AIR Application Installer.app/Contents/Info.plist

Nov 10 14:25:35 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2148]: Launching subprocess with commandline /usr/sbin/chown -hfRP root:wheel "/Library/Frameworks/Adobe AIR.framework"

Nov 10 14:25:35 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2148]: Subprocess chown succeeded

Nov 10 14:25:35 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2148]: Launching subprocess with commandline /usr/sbin/chown -hfRP root:wheel "/Applications/Utilities/Adobe AIR Application Installer.app"

Nov 10 14:25:35 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2148]: Subprocess chown succeeded

Nov 10 14:25:35 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2148]: Launching subprocess with commandline /usr/sbin/chown -hfRP root:wheel "/Applications/Utilities/Adobe AIR Uninstaller.app"

Nov 10 14:25:36 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2148]: Subprocess chown succeeded

Nov 10 14:25:36 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2148]: Runtime Installer end with exit code 0

Nov 10 14:25:36 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2133]: Elevated install completed

Nov 10 14:26:13 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2133]: Launching subprocess with commandline /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/Adobe AIR Updater -installupdatecheck

Nov 10 14:26:13 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2133]: Runtime Installer end with exit code 0

Nov 10 14:26:14 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2163]: Runtime Installer begin with version 3.5.0.600 on Mac OS 10.8.2 x86

Nov 10 14:26:14 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2163]: Commandline is: -installupdatecheck

Nov 10 14:26:14 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2163]: Installed runtime (3.5.0.600) located at /Library/Frameworks/Adobe AIR.framework

Nov 10 14:26:15 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2163]: Performing pingback request

Nov 10 14:26:15 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2163]: Pingback request completed with HTTP status 200

Nov 10 14:26:15 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2163]: Starting runtime background update check

Nov 10 14:26:15 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2163]: Begin Background update download from http://airdownload.adobe.com/air/3/background/macos/x86/patch/3.5.0.600/update

Nov 10 14:26:15 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2163]: Unpackaging http://airdownload.adobe.com/air/3/background/macos/x86/patch/3.5.0.600/update to /Users/kaeleasim/Library/Application Support/Adobe/AIR/Updater/Background

Nov 10 14:26:15 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2163]: Runtime update not available

Nov 10 14:26:15 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2163]: Unpackaging cancelled

Nov 10 14:26:15 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2163]: Runtime Installer end with exit code 0

Nov 12 01:57:48 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[870]: Application Installer begin with version 3.5.0.600 on Mac OS 10.8.2 x86

Nov 12 01:57:48 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[870]: Commandline is: -playerVersion=11,4,402,287 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled com.adobe.downloadassistant.AdobeDownloadAssistant adobe.com:air0.29339148150756955 onApplicationVersion

Nov 12 01:57:48 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[870]: Installed runtime (3.5.0.600) located at /Library/Frameworks/Adobe AIR.framework

Nov 12 01:57:48 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[870]: Application Installer end with exit code 0

Nov 12 02:00:31 Kaeleas-MacBook-Pro.local Install Adobe Download Assistant[893]: Installed runtime (3.5.0.600) located at /Library/Frameworks/Adobe AIR.framework

Nov 12 02:00:31 Kaeleas-MacBook-Pro.local Install Adobe Download Assistant[893]: Launching subprocess with commandline "AIR Application Installer" /Volumes/Install Adobe Download Assistant.app/Install Adobe Download Assistant.app/Contents/Resources/Adobe Download Assistant

Nov 12 02:00:31 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[896]: Application Installer begin with version 3.5.0.600 on Mac OS 10.8.2 x86

Nov 12 02:00:31 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[896]: Commandline is: "/Volumes/Install Adobe Download Assistant.app/Install Adobe Download Assistant.app/Contents/Resources/Adobe Download Assistant"

Nov 12 02:00:31 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[896]: Installed runtime (3.5.0.600) located at /Library/Frameworks/Adobe AIR.framework

Nov 12 02:00:32 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[896]: Validating app in folder /Volumes/Install Adobe Download Assistant.app/Install Adobe Download Assistant.app/Contents/Resources/Adobe Download Assistant/Contents/Resources

Nov 12 02:00:34 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[896]: Application signature verified

Nov 12 02:00:34 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[896]: Unpackaging/validation complete

Nov 12 02:00:34 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[896]: No app located for appID 'com.adobe.downloadassistant.AdobeDownloadAssistant' and pubID ''

Nov 12 02:00:38 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[896]: Starting app installation to /Applications. Installing app com.adobe.downloadassistant.AdobeDownloadAssistant version 1.2.4 using the source file at file:///Volumes/Install%20Adobe%20Download%20Assistant.app/Install%20Adobe%20Download%20Assistant.app/Contents/Resources/Adobe%20Download%20Assistant

Nov 12 02:00:38 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[896]: Launching subprocess with commandline /Applications/Adobe Download Assistant.app

Nov 12 02:00:38 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[896]: Application Installer end with exit code 0

Nov 12 12:41:17 Kaeleas-MacBook-Pro.local Adobe AIR Installer[1724]: Runtime Installer begin with version 3.1.0.4880 on Mac OS 10.8.2 x86

Nov 12 12:41:17 Kaeleas-MacBook-Pro.local Adobe AIR Installer[1724]: Commandline is: -silent -eulaAccepted AdobeHelp.air

Nov 12 12:41:17 Kaeleas-MacBook-Pro.local Adobe AIR Installer[1724]: Installed runtime (3.5.0.600) located at /Library/Frameworks/Adobe AIR.framework

Nov 12 12:41:17 Kaeleas-MacBook-Pro.local Adobe AIR Installer[1724]: Invoking Application Installer for combined install

Nov 12 12:41:17 Kaeleas-MacBook-Pro.local Adobe AIR Installer[1724]: Launching subprocess with commandline /Volumes/Adobe Illustrator CS6/Adobe Illustrator CS6/payloads/AdobeHelp/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer -runtime "/Volumes/Adobe Illustrator CS6/Adobe Illustrator CS6/payloads/AdobeHelp/Adobe AIR Installer.app/Contents/Frameworks" -silent -withRuntime -url -eulaAccepted file:///Volumes/Adobe%20Illustrator%20CS6/Adobe%20Illustrator%20CS6/payloads/AdobeHelp/AdobeHelp.air

Nov 12 12:41:19 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[1728]: Application Installer begin with version 3.1.0.4880 on Mac OS 10.8.2 x86

Nov 12 12:41:19 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[1728]: Commandline is: -runtime "/Volumes/Adobe Illustrator CS6/Adobe Illustrator CS6/payloads/AdobeHelp/Adobe AIR Installer.app/Contents/Frameworks" -silent -withRuntime -url -eulaAccepted file:///Volumes/Adobe%20Illustrator%20CS6/Adobe%20Illustrator%20CS6/payloads/AdobeHelp/AdobeHelp.air

Nov 12 12:41:19 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[1728]: Installed runtime (3.5.0.600) located at /Library/Frameworks/Adobe AIR.framework

Nov 12 12:41:20 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[1728]: Unpackaging file:///Volumes/Adobe%20Illustrator%20CS6/Adobe%20Illustrator%20CS6/payloads/AdobeHelp/AdobeHelp.air to /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/FlashTmp.YT0mvD

Nov 12 12:41:24 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[1728]: Application signature verified

Nov 12 12:41:24 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[1728]: Unpackaging/validation complete

Nov 12 12:41:24 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[1728]: No app located for appID 'chc' and pubID '4875E02D9FB21EE389F73B8D1702B320485DF8CE.1'

Nov 12 12:41:24 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[1728]: Converting unpackaged application to a native installation package in /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/FlashTmp.GBYsKV

Nov 12 12:41:24 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[1728]: Native installation package creation succeeded

Nov 12 12:41:24 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[1728]: Starting silent app installation to /Applications/Adobe. Installing app chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 version 4.0.244 using the source file at file:///Volumes/Adobe%20Illustrator%20CS6/Adobe%20Illustrator%20CS6/payloads/AdobeHelp/AdobeHelp.air

Nov 12 12:41:25 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[1728]: Launching subprocess with commandline /usr/sbin/chown -hfRP root:wheel "/Applications/Adobe/Adobe Help.app"

Nov 12 12:41:25 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[1728]: Subprocess chown succeeded

Nov 12 12:41:25 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[1728]: Launching subprocess with commandline /bin/chmod -R ugo+rx "/Applications/Adobe/Adobe Help.app"

Nov 12 12:41:25 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[1728]: Subprocess chmod succeeded

Nov 12 12:41:25 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[1728]: Application Installer end with exit code 0

Nov 12 12:41:25 Kaeleas-MacBook-Pro.local Adobe AIR Installer[1724]: Subprocess app installer succeeded

Nov 12 12:41:25 Kaeleas-MacBook-Pro.local Adobe AIR Installer[1724]: Runtime Installer end with exit code 0

Nov 12 12:41:26 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[1736]: Application Installer begin with version 3.5.0.600 on Mac OS 10.8.2 x86

Nov 12 12:41:26 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[1736]: Commandline is: -updateUserState

Nov 12 12:41:26 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[1736]: Installed runtime (3.5.0.600) located at /Library/Frameworks/Adobe AIR.framework

Nov 12 12:41:26 Kaeleas-MacBook-Pro.local Adobe AIR Application Installer[1736]: Application Installer end with exit code 0

Nov 12 13:28:10 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2437]: Runtime Installer begin with version 3.5.0.600 on Mac OS 10.8.2 x86

Nov 12 13:28:10 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2437]: Commandline is: -psn_0_1642897

Nov 12 13:28:10 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2437]: Installed runtime (3.5.0.600) located at /Library/Frameworks/Adobe AIR.framework

Nov 12 13:28:16 Kaeleas-MacBook-Pro.local Adobe AIR Installer[2437]: Runtime Installer end with exit code 6

Nov 12 13:28:16 Kaeleas-MacBook-Pro com.apple.launchd.peruser.501[134] ([0x0-0x191191].com.adobe.air.Installer[2437]): Exited with code: 6

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New Here ,
Nov 15, 2012 Nov 15, 2012

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I'm having the same problem. Evidently this sort of thing happened with 10.5.x as well:

http://helpx.adobe.com/creative-suite/kb/installation-creative-suite-4-or.html

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New Here ,
Jan 14, 2013 Jan 14, 2013

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Same problem.

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New Here ,
Feb 28, 2013 Feb 28, 2013

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Did anyone ever solve this mystery? I am re-installing CS4 on my new iMac (had to buy a disk drive to do it) and the installation is stalled out at AIR. OS 10.8.2... I can't quit, or eject. I am just stuck. No error message. Nothing.

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Adobe Employee ,
Feb 28, 2013 Feb 28, 2013

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Let's try removing your /Library/Framewokrs/Adobe AIR.framework folder.  Then, install AIR 1.5.3 (http://airdownload.adobe.com/air/mac/download/1.5.3/AdobeAIR.dmg).  Decline any updates if prompted.  Once 1.5.3 is installed, go through the CS4 installer to see if that helps.

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