Problem with badge installation in Chrome on Windows

Report · Aug 07, 2012

Dear Adobe,

The badge installation stopped working recently, probably after last Google Chrome update. Problem look like this: after clicking "install now" badge the confirmation window to install Adobe AIR appears ("Would you like to install adobe AIR?"). I click yes, download progress bar goes from 0 to 100%, and then error message appears ("Download error. Try again?"). Click yes - everything repeats.

Also, in Chrome on Windows there is text under the badge: "In order to run <app name>, this installer will also set up Adobe AIR" - but latest AIR is already installed. We used standard installation badge, provided with the SDK.

OS Windows 7 ver 6.1 (build 7600)

Browser Google Chrome 21.0.1180.60 m

Flash Player 11.3.31.222

AIR 3.3.0.3670

The problem appears only in Google Chrome, and only on Windows. In IE and FF everything seems to work fine. In Chrome 21.0.1180.57 on Mac OS X 10.7.2 it works fine as well.

You can look at the error here: http://www.jivosite.ru/install_application

Report · Nov 13, 2012

Hi Vince,

Yes -- Chrome version 23, released last week, introduced this issue on Mac as well.

Chris, as I mentioned last week on the Chrome tracker, we really would have appreciated a heads-up that the problem was going to be spreading. It's not realistic to expect developers to always be playing reactive catch-up; if we had been given advance notice, at least we could have proactively warned users and updated code.

(I would have posted this message last week, but the Adobe forums were broken as well and login didn't work...)

Thanks,

Nathan

Report · Nov 13, 2012

the same here, chrome on mac not working... things get worse...

Report · Apr 15, 2013

why does not fix this simple bugs? i don't understand about adobe and google.

Report · Oct 19, 2019

Sometimes it occurs when we install chrome extension of adobe also. Hope Google and adobe recognize this thread.