Bridge not displaying thumbnails or playing video preview for mov files from iPad

[chad_ALC]

After having trouble copying files from an iPad to my computer, I changed the setting in the iPad Photos to "Keep Originals". That allowed me to successfully copy files from the iPad, but now when I use Bridge to try and view the thumbnails and preview the videos, it does not work on the files I just copied. I can see the thumbnails and preview other videos that came from my iPad before the setting change, but none of the ones after. Note, I can open and play the videos in Windows Media Player without any problem. CC Bridge version 10.0.0.124

Note I have done this as suggested in another post, but it has not fixed the issue:

Edit > Preferences > "File Type Associations" and I went to .mov and .mp4 and set it to Premiere Pro by hitting "Browse" and selecting the app icon.

Thanks for any advice.

[sjlocke]

This is -STILL- an issue.

[Marne Jakins]

also an issue here on Windows PC, grrrrrr

[hutchy5150]

Hi, I have the exact same issue right now with Adobe Bridge not displaying thumbnails for .mov files.  Geezz Adobe, this should be a common fix by now.

[jbm007]

try selecting the files and select "clear cache for selections"

[phcott]

same issue here

[jbm007]

Make sure these are un checked.

[Rob Ainscough]

Still not working in Bridge 2022 12.0.0.234.  My .MOV files thumbnails will NOT show.

Here's the irony, in Win10 File Explorer, the .MOV files thumbnails DO show.

What the heck Adobe??

[David Hales]

Same issue here.  Are these support forums any use at all if Adobe don't actually participate?

[gary_sc]

I do know that Adobe is aware of the problem but no one knows when a fix will be released. 

But you're correct, this is not a place where Adobe participates. These forums are for folks who are trying to find out how to do things. If you want to report bugs, feature requests, etc., please go to:

https://adobebridge.uservoice.com

Happy New Year!

[Rob Ainscough]

Hi Gary,

Adobe employees do visit these forums, they've contacted me several times when I reported issues.

If this is a known bug that has been around for years and Adobe have not addressed it, then it's likely a very very low priority bug and may never be addressed.

The only reason I use Bridge at all over my OS file explorer is that it can show native PSD file image previews.  It would make more sense for Adobe to completely do away with Bridge and just add extensions to OS file explorer so that we can preview PSD, MOV, Ai files and allow entry of Meta data.

Adobe just seem to keep adding "new" applications that have overlapping functionality and then adjust the monthly subscription fee so that one really needs the multiple more expensive options just to get ONE additional feature ... it's clearly a money grab but that creative income stream doesn't seem to be enough to high resources/developers to address existing problems which is puzzling??

I keep finding myself looking for alternatives to Adobe's product suite, Vegas Pro, GIMP, Pixlr X, Luminar, etc.  ... it's not that I want to move away from Adobe, it's that Adobe just aren't listening to our needs and alternatives are cheaper and more attractive and get the job done.

Cheers, Rob.

[Stephen23670554sxa8]

December 13th 2022

I'm having a similar problem using Adobe Bridge 2022 on my MacBook Pro, where the software will not display or play MOV files created on an Nikon Z7II - screenshot attached

Very non-customer friendly on the part of Adobe.

[Rob Ainscough]

What bothers me the most is that Adobe's revenue is doing extremely well 4.3Billion increase from last year so I KNOW they have the financial resources to get additional developers to work on this and fix this along with many other issues from HDR to performance ... converting to ProRes and/or using Proxies shouldn't be my only option.  Adobe management seem more obcessed with personal gain than reinvesting in the company.

[Evgeny Buzov]

March 2023, still not resolved.

[Rahul Saraogi]

Thank you for reaching out to us.

To better investigate the issue, could you please share the following information?

1. Are you facing this issue with the latest version of Bridge i.e. 13.0.3.693?

2. Platforms details on which you are facing this issue

3. Are you facing this issue even after purging the cache?

4. Please share the test files with sharewithbr@adobe.com

We might reach out to you to get more information.

Thanks,

Bridge Team

[Evgeny Buzov]

Hi!

1. Yes, I am facing this issue on latest Bridge version

2. Both. OSX Catalina and windows 11H2

3. Purging cache doesnt help.

4. Done.

Thank You!

[Evgeny Buzov]

UPD all video files facing this issue was captured with iphone 13 and iphone 11

[Rahul Saraogi]

Hello,

Thank you reporting this issue. We are able to reproduce it at our end and have added it to our engineering pipeline.

Thanks,

Bridge Team

[RobertGoes]

I am also having this issue, bridge 2023—Windows 10 PC. I have an asset library that is in .mov files and would really like to use the viewport preview to preview them.  I have also tried all the other fixed and none seem to work.

[crispacket]

Yep me too. WIN 10. Latest Adobe CC apps. Its 2023. 

[Jerry Syder]

I'm sorry but 4 years later since this has been reported and the issue persists. This has been confirmed and acknowledged by you to me and others. I am on Windows @Rahul Saraogi 

[delavorro]

November, 2023
Still the problem is there, jee wizz

[Paspas66]

January 2024 : still the same story. Working perfectly with W11 explorer but not with Bridge!!!
And meanwhyle, Adobe increase their subscription by more than 7%...
The price to pay by having only one actor for some professional softwares (like InDesign in my case).
Thank you Abode

[ShamPhoto]

MOV from my Ninja V runs fine, MP4 has no preview. 

Bridge is an extremely useful program - except when it isn't. It shows the content of every visually based file type, can be setup to show resolution and color profile without searching for them, is quickly and easily filterable via ratings and every imaginable technical criteria, and can be configured as a light box, preview viewer, file list... I even use it for bookkeeping, everything is PDF anyway. So why oh why does Adobe allow stupid bugs to ruin it and their reputation?!?