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Bug with Bridge numeric input on AZERTY keyboards.

Community Beginner ,
Nov 20, 2022 Nov 20, 2022

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Hello,

 

I can't use keyboard shortcuts to label or rate an image. I checked "use Ctrl for labels and notes" but no action, neither using "CTRL", nor unchecking ""use Ctrl for labels and notes" and typing the number on the keyboard It was working perfectly before the 2023 version change.

 

Bridge version: 13.0.0.562

 

System configuration: HP ZBook Studio G4, I7-7820HQ, 32 GB RAM, Windows 10 pro 64 bit Version 21H1

 

Many thanks for your support

 

Jean-Jacques Massey

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Community Expert ,
Nov 20, 2022 Nov 20, 2022

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You might try to Purge the Cache for that folder, as shown below. Please let us know if that works. 

 

2022-11-20_10-14-09.png

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Explorer ,
Nov 21, 2022 Nov 21, 2022

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I did it.

Still the same problem.

It occurs on all the Mac around me.

This need to be fix.

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Explorer ,
Nov 21, 2022 Nov 21, 2022

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Yes Exactly same problem on Macbookpro M1 max + macOS 12.3.1 (21E258).

Impossible to label or rate.

VERY annoying

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Community Beginner ,
Nov 21, 2022 Nov 21, 2022

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Hello,

I purged the cache, succesfully, but, same problem with the keyboard shortcuts, no action.

 

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Community Beginner ,
Nov 21, 2022 Nov 21, 2022

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Hello,

Same problem on Windows 10.

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Community Expert ,
Nov 21, 2022 Nov 21, 2022

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Hmmm, just out of curiosity, has the Preference for using (or not using) the Command/Control key changed?

 

I know I prefer not to  have to use the Command/Control key to rate or label things, but others are just the opposite. So, there's a preference for that. Please check your Preferences and see if it's set for the way YOU want to work.

 

2022-11-20_10-09-33.png

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Explorer ,
Nov 21, 2022 Nov 21, 2022

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Either you check or not it doesn't work anymore. No matter MAC Or PC .

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Community Expert ,
Nov 21, 2022 Nov 21, 2022

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Thank you @olivierMG for checking that. 

 

I know it's working properly on my system (checked or not checked). Can you please try purging the cache for that folder? (Tools (menu) -> Cache -> Purge cache for "x" folder…

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Explorer ,
Nov 22, 2022 Nov 22, 2022

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Oh yes I did purge but still it doesn't work.

This happens on all the Mac.

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Community Expert ,
Nov 22, 2022 Nov 22, 2022

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Hi, @olivierMG I'm curious, you say "all the Mac." I'm not fully sure what you mean by that since certainly not all the Macs are affected by this. My Mac certainly is not.

 

Have you tried resetting the Prefs:

Quit Bridge (if running). Just before clicking on Bridge in the Dock or double-clicking the application for the Mac, press Command-Option-Shift. For PCs, press Control-Alt-Shift. Then open Bridge BUT KEEP your fingers on those keys until you see a window pop up. From the window, choose “Reset Preferences," "Entire Thumbnail Cache,” and/or "Reset Standard Workspaces.” In your case, choose "Reset Preferences."

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Community Beginner ,
Nov 22, 2022 Nov 22, 2022

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Hello Gary, I just did this, but unfortunately it doesn't change anything. Maybe to help, when I do ctrl 6, instead of putting a red label, the content area zooms out, ie goes from 4 thumbnails displayed per line to 5 thumbnails ???

 

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Community Expert ,
Nov 24, 2022 Nov 24, 2022

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Bonjour, est-ce que tous les utilisateurs affectés sont francophones et utilisent un clavier AZERTY?

Je me demande si cela ne vient pas du fait qu'on doit maintenir Maj pour avoir les chiffres.

Il y a une version #13.0.1.583 de Bridge qui vient de sortir, voyez si cela change.

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Community Beginner ,
Nov 25, 2022 Nov 25, 2022

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Bonjour, oui, je suis en clavier AZERY et depuis que j'utilise bridge, je n'ai jamais eu besoin de faire MAJ pour utiliser les raccourcis clavier pour la notation ou les étiquettes. Je viens de mettre à jour Bridge avec la version 13.0.1.583 et le problème persiste, impossible d'utiliser les raccoucis clavier.

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Community Expert ,
Nov 25, 2022 Nov 25, 2022

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Avez-vous la possibilité de passer votre clavier en Qwerty (sur mac c'est facile) pour tester?

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Community Beginner ,
Nov 25, 2022 Nov 25, 2022

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Bonjour,

Ca fonctionne effectivement avec un clavier Qwerty!

Mais ca ne résout pas notre problème.

Merci pour votre aide

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Community Expert ,
Nov 25, 2022 Nov 25, 2022

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En effet, cela permet de m'assurer que ma supposition n'est pas fausse. 

Je fais remonter l'info à l'équipe!

Et cela fonctionnait avec les versions précédentes, je suppose...

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Community Beginner ,
Nov 25, 2022 Nov 25, 2022

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Oui très bien et ça fonctionne toujours avec la version 12.03 que j'ai réinstallée.

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Community Expert ,
Nov 28, 2022 Nov 28, 2022

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Est-ce que le problème se passe avec ou sans la touche Majuscule? Et avec un clavier numérique? 

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Explorer ,
Nov 28, 2022 Nov 28, 2022

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Bonjour

J'ai aussi le même problème : impossible d'étiquetter les fichiers depuis le clavier.

J'ai essayé en basculant en qwerty mais cela ne semble pas fonctionner.

J'ai un thread avec Gary qui pense à un problème d'autorisation mais malgré ses recommandation cela ne fonctionne pas.

(cf PJ des autorisations)

La seule solution c'est de brancher un très vieux clavier. et cela fonctionne avec le pavé numérique.

Perso depuis l'erreur que j'ai fais de MAJ sur Br 13 c'est une perte de temps monumentale tous ces problèmes. J'ai hélas effacé BR12.

MAc book pro M1x+ monterey 12.3

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Community Expert ,
Nov 28, 2022 Nov 28, 2022

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Explorer ,
Nov 28, 2022 Nov 28, 2022

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Bonjour

Effectivement la seule solution semble de downgrader Br sur la version 12. Mais le lien que vous indiquez n'est pas valable. Je n'arrive pas à trouver des infos sur le downgrade. Merci

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Community Expert ,
Nov 29, 2022 Nov 29, 2022

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Le lien se scindait, il fallait recopier l'ensemble pour qu'il fonctionne. Il devrait fonctionner maintenant.

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Community Beginner ,
Nov 28, 2022 Nov 28, 2022

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Le problème se passe dans les 2 cas, avec ou sans la touche Majuscule. Je suis sur un notebokk, pas de clavier numérique.

 

Par contre comme je disais dans mes réponses, quand je fais un CTRL 6, cela fait un zoom arrière sur l'affichage du "contenu", à chaque CTRL 6 (sans MAJ) je passe de l'affichage de 4 vignettes à 5, puis su un nouveau CTRL 6, affichage de 6 vignettes, etc..

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Community Beginner ,
Nov 28, 2022 Nov 28, 2022

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Petite précision, avant de faire le CTRL 6, je clique sur une vignette pour la sélectionner.

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