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P: Unknown error; quitting application

New Here ,
Nov 15, 2022 Nov 15, 2022

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Hi,

 

I am having a nightmare with Bridge since upgrading to the newest version.

 

The issue seems to be caused when I try to use one of my contact sheet templates on the 'Output' section and only relates to one, single, template. All other templates are fine.

 

When I select the template, I get the error message "Unknown error; quitting application" and the only option is to click "OK" which quits the program. Nothing else can be done. When I restart the program, the same screen appears and the error comes up again immediately.

 

I now have a workaround that involves deleting Bridge preference files and restarting my Mac but if I accidentally select the bad template when using the program, the issue begins again and I have to repeat the whole process, which is time-consuming and frustrating.

 

I am unable to delete the offending template as in order to do so, I have to select it, which causes the crash.

 

If anyone is having similar issues or knows of a fix, I would be very grateful of some help.

 

For reference:

 

OS: MacOS Monterey 12.5

Bridge Version: Adobe Bridge 2023 Version 13.0

Apple Macbook Pro 13-inch, 2019, 2.4GHz Quad-Core Intel Core i5, 8GB RAM

 

Many thanks!

TOPICS
Bug , Crash or freeze

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Community Expert ,
Nov 15, 2022 Nov 15, 2022

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If this is a custom template, you would need to delete it in the Finder.

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Adobe Employee ,
Nov 15, 2022 Nov 15, 2022

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@WHHP Thank you for creating this post! We've shared this thread with the team. 🙂 

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Adobe Employee ,
Nov 16, 2022 Nov 16, 2022

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@WHHP Can share the output template?

 

You can find this by following this path :
/Users/<username>/Library/Application Support/Bridge 2023/OutputModule/ContactSheet/UserTemplate

- Carissa

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New Here ,
Nov 19, 2022 Nov 19, 2022

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Hi, sorry I'm not great with tech but hope this is what you need? Many thanks.

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Adobe Employee ,
Nov 25, 2022 Nov 25, 2022

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LATEST

Hi @WHHP ,

We are able to reproduce the issue with your template.

We will investigate and update.
Thanks for reporting.

Bridge Team

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Community Expert ,
Nov 16, 2022 Nov 16, 2022

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One thing not mentioned, Adobe changed the XML format for pdf output templates between Bridge 2022 and Bridge 2023. I have no idea why but here we are.

 

I had to update one of my scripts that parses these templates to work with the new format. I do not know if Bridge 2023 automatically updates old templates if manually added or if this is part of the first run process. I suppose this could potentially cause problems if an old format template was added to the new version of Bridge.

 

If the template is in this format, its for Bridge 2023:

<?xml version="1.0" encoding="utf-16"?>
<prop.map version="4">
  <prop.list>
    <prop.pair>
      <key>BridgeOutputTemplateVersion</key>
      <ustring>13.0</ustring>
    </prop.pair>

 

If the template is in this format, its for Bridge 2022 and earlier:

<?xml version="1.0" encoding="utf-16"?>
<template>
  <data key="BridgeOutputTemplateVersion" value="12.0" />
  <data key="template" value="Contact Sheet 1" />

 

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