What's going wrong with Bridge 11.01?

[maxfindlay]

I have tried updating to Bridge 11.01 but every time I do I get error messages (when first opening the new version of Bridge) suggesting I'm not connected to the web (I am) and/or Adobe servers cannot find my subscription details. I've tried working my way through the suggested ways of resolving this problem and none of them work. It's all taking too long – and I have work to do – so I have deleted the new download and reverted to the previous version of Bridge which works absolutely fine. But if Adobe can fix their Bridge 11.01 – or if anyone has a bright idea to get this new update working quickly – I'd be very grateful. Thank you. 

[jbm007]

Suggest you log out of the ACC app. Reboot your machine and log back in to the ACC app.

Try installing the update after that.

[Tanu Goel]

Hi @maxfindlay ,

Thanks for your feedback.

Could you please collect logs from Adobe Log collector tool and share at sharewithbr@adobe.com

Thanks,
Bridge Team

[maxfindlay]

Just seen this Bridge Team. Where is the Adobe Log collector tool please? I'm using a Mac

[jbm007]

https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

[maxfindlay]

Thank you so much for this, jmb007

[nikunj.m · Accepted solution]

Hi,

This issue should be fixed in the Bridge 11.0.2 update that went live today. This update includes fixes to some of the top customer reported issues among other bug fixes. See Bug fixes and security updates

To update Bridge 11.0.2, click "Update" in the Creative Cloud desktop app next to Photoshop. See: More detailed instructions for updating

Let us know how it goes.

Thanks,

Nikunj

[maxfindlay]

Thanks Nikunj. The new update seems to have done the trick.

Regards

Max