Unable to import 3d model with texture

[popodied]

I created 3d text model in Blender and exported it as .fbx , but failed to import in Aero, it showed 

"Reason: RT3D Import failed".

Then, I exported the model as obj file. It imported to Aero sucessfully(. obj + .mtl in zip file), but the texture dosen't showed, only showed in white color. Afterthat, I also tried .usdz and .gltf , it had same problem, can't see the texture.

I am using macOS.

[gabriel32875183pi7u]

from blender export as glb, and save it on  the desktop, import the file. Texture and model should be there. 

[popodied]

Sorry, it should be material. I create a 3d text model with material (gradient color) 

But when I import to aero, no color has been shown

[dannyj83400308]

Same thing happens to me.  Model is there but no texture

[Matt33271696ev1i]

me too!

[Jordan295787312sif]

This is extremely frustrating and has been an issue for years. Dozens of threads all with no replies or fixes. Quite honestly thinking about using a competitor software since there clearly isn't any support for this.