The home page is completely blank. NO options to create content. If I open an existing file, the editing menus are also blank. The share menu is blank and has been for a while. I have cleared my cache, signed in and out, disabled ad blockers, tried different browsers, and no change. I can't use the app at all now.
Many menu options are not visible:i am trying to resize my template, i see blank panel on left with no options to change the size. i thought it may be temprary issue , tried refresh screen but didnot work. create new template optiona are not visbile
Many menu options are not visible:i am trying to resize my template, i see blank panel on left with no options to change the size. i thought it may be temprary issue , tried refresh screen but didnot work. create new template optiona are not visbile
We're sorry to hear about this issue. Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies, and let us know if that helps. For more information on how to clear cache and cookies check this link- https://adobe.ly/4aPgqUl
Same. Has been this was since last week. I can access the "My Stuff" folder and work on existing projects, but the Resize menu is blank. I need to resize an existing design but cannot.
Thanks for reporting this issue related to blank UI (either Express Home and/or some or all panels inside the Editor). We are investigating.
So far, most reports we've seen have been on Windows. Please let us know if that's not the case for you.
Also, could you check if your profile icon on the top-right of Express Home shows up correctly, rather than as "Guest"? We've seen this unexpected symptom in a few reports.
Exactly the same issue for me. Its not related to Guest account as I had the issue while being logged into my own account as well. I then tried to log-out and now I am in Guest mode and cannot log out from it anymore... It stays is Guest mode.
I think its some general UI issue. Attached is the screenshot with some debug info:
Same issue with Chrome, Brave, Edge, Edge in incognito and Firefox on Windows 11 Pro.
WEIRDLY when launching from a Virtual Machine (local VM) it seems to work!!! Same version of Edge BUT different version of Windows (Windows 11 Education). Ofcourse I cannot use it through VM because my high resolution media runs in low framerate, is slow etc.
Please fix this asap! I have deadlines and now need to download / learn some new tool??
Abhi.G @ ADBE The UI is blank no matter if I'm logged-in or out. My icon has been visible in all instances, however. I've tried Chrome, Edge and a fresh install of Firefox. I'm running Windows 11. Is there an update on resolution? I have a subscription, but not for much longer if this continues.
Abhi.G @ ADBE I see the main UI and resize menus have returned for me as of this evening. The 'Share' menu still comes up blank for me, as it has for over a month now. Will this be addressed soon as well? See below for example pic.
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