Video project won't download

[Veronica31750671ront]

My project won't download. It says error and download failed, try again. I have tried everything. turned it off turned it on, tried a different browser, everything. can i send you the details and you try and upload it.

[Another-Phil]

Hi @Veronica31750671ront - There was a recent issue with the download service which has ben resolved. Do you mind attempting to download your assets once more? Please let me know if the download is not successful and I will direct message you for details to troubleshoot.

We're very sorry for the inconveniences.

- Phil

[Veronica31750671ront]

you sent me the below message .It still is not working. Obviously this is an ongoing issue having read reviews form months and months agao with the same issue. I;m going to look at cancelling my subscription because this is useless spending hours creating something and then being unable to download it. Adobe Support Community Another-Phil (Adobe Employee) mentioned you in a post! Join the conversation below: ________________________________________ [Adobe Express Bugs] Re: Video project won't download Hi @Veronica31750671ront - There was a recent issue with the download service which has ben resolved. Do you mind attempting to download your assets once more? Please let me know if the download is not successful and I will direct message you for details to troubleshoot. We're very sorry for the inconveniences. - Phil Reply | Upvote

[Another-Phil]

Hi @Veronica31750671ront - I'm very sorry to hear that downloading is still not working for you. Do you mind sharing a screenshot or screen recording? I'll need more information about your project in order to troubleshoot.

- Phil

[Veronica31750671ront]

[cid:image001.png@01D9E59A.C4FA90E0]

Veronica 

(personal information removed by moderator)

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[David__B]

Hi @Veronica31750671ront 

It looks like you might have tried to respond via email. Unfortunately that doesn't work for sharing images. Would it be possible to share in the community directly by visiting within a browser https://community.adobe.com/t5/adobe-express-bugs/video-project-won-t-download/idc-p/14071722

[David32322754aohi]

Hey Phil,

I'm getting the same error. My video project won't download. Stops at 20% then I get an error message to try again. Tried several times now. Very frustrating.

David

[liz_8999]

I can't get my video to download. I've tried everything but it starts download and then gives error message. 

[Tarun Saini]

Hi 

@liz_8999

,

Are you still experiencing this issue? If so, please let us know what's happening. Are you getting any error messages? We're here to help, just need some info.

Regards,

Tarun

[Erin5EBD]

I also can't download a video I created in Express, and I get the Download Failed error message. Please help! I need the mp4 asap!

[Tarun Saini]

Hi 

@Erin5EBD

,

We're sorry to hear about this. Are you still encountering this issue? If so, does the video stop at any percentage, or does it never start downloading? Is it happening with all the video projects?

Did you try duplicating the project and then downloading it? Can you share a screenshot of the error message you're receiving? Also, please share the project URL with us via private message so we can investigate the issue with edit access.

Regards,

Tarun

[michelle_6506]

I cannot download my completed video either. I tried creating a new one, duplicating, etc. The download process goes all the way through to 100% every time and then the pop-up just closes. No warning or error message. And yet the file is nowhere to be found. Please help!

[Tarun Saini]

Hi @michelle_6506,

Please share the project URL with us via private message so we can investigate the issue with edit access.

Regards,

Tarun

[Amanda4lb38n9fc]

I'm having the same problems with a video, can't get it to download or export. Crazy how many posts there are about this here

[michelle_6506]

As a workaround, I converted the video to a presentation and then saved that as a video.. output was the same and worked smoothly. Not ideal solution, but it helped me make my deadline last night.

[Amanda4lb38n9fc]

thanks @michelle_6506 I might have to try that for now, there doesn't seem to be any real solution