AE to 25.01 - Error/crash related to rendering (and upgraded projects?)

[Oguz_KALENDER1662]

After effect updating AE to 25.01, it keeps giving errors and crashing, I can't do anything, I can't render. I'm about to go crazy, please someone help me, I deleted and reinstalled it many times but the problem didn't change.

[Warren Heaton]

What happens if you start After Effects in Safe Mode?

I had to update some third-party plugins for After Effects 2025 version 25.0.1.

Is After Effects 2024 still installed?  You may need to take advantage of being able to have multiple versions installed at the same time to continue working until you figure out what's crashing the new release - be it waiting for an update (25.1 or 25.2, for example) or updating a third-party plugin, add-on, or extension.

[Markus30654548d4k7]

The same here. It crashes all the time and is completely useless to work in

[Pawel376750718aja]

Same here. I can't open few days old project without freezing. It's use all memory and 100% of SSD, many times freeze all the system. I try use it without any plugin, reinstall AE, purge cache, etc. Nothing help!

Do something with it, please becouse I've got a deadline soon and it looks like I can't finish project 😞

[CitizenBB1975]

I also have this issues. I've uninstalled all my plug ins, everything is up to date, I've purged everything, uninstalled the app and reinstalled it, but all my projects are freezing and then I have to Force Quit. 

[jcksqrd]

Same problem here, crashing constantly, even with the simplest of files!

[JohnColombo]

Hi all,

Thank you for reporting these issues. We're sorry to hear these crashes are occurring for you in the latest version of AE.

As we investigate the source of the crashes, it would be helpful if each of you could tell us your system specs (CPU, GPU, OS version, etc) so we can see if there might be something in common.

Additionally, have you been able to submit crash reports with your email address when After Effects crashes? These reports are critical as we investigate what is going on. If you are using a different email than the one you use to login here in the forum, please let me know in a DM what email you've entered when submitting a crash report.

Thank you again for reporting these crashes, and I hope we can get to the bottom of them quickly.

- John, After Effects Engineering Team

[Warren Heaton]

Here is a quick reminder of how to quickly start a bug report:

Go to Preferences/Settings > Startup & Repair, then click "Please file a bug report" followed by "Copy System Info and Report...".

Pictured: After Effects Preferences > Startup & Repair > Please file a bug reportPictured: After Effects Report a bug dialog box

Return to this page, start a reply, and paste.

Here's a sample of what gets copied:

Steps to reproduce:
    1. ...
 
Result: ...
Expected: ...
 
System info
    Application: After Effects v24.6.3.5
    OS: macOS v13.6.7, RAM: 64.00 GB GB, CPUs (logical): 20

[Pawel376750718aja]

This is my PC configurations:

SSD KINGSTON SNV2S1000G

RTX 4070 Super

I7-14700KF

Edition Windows 10 Pro
Version 22H2
Installed on ‎02/‎03/‎2023
OS build 19045.5011
Experience Windows Feature Experience Pack 1000.19060.1000.0

For GPU I try both drivers: studio and game ready and I recognize that AE crash less on game ready drivers.

[Nick33956783joto]

Same here! I have tried every option possible from re install, caches, plugins etc. 

Is there anyway I can open this in the 2024 version so that i can actually finish a video for a client? 

I am using the Mac Studio - Apple M2 MAX. 

[Pawel376750718aja]

The only way is to get into the 25.0.1 version and save file as a copy and from bottom menu you can choose 24.x.x version. I'm checked it but looks like the file is corrupt by new version and old AE behave same way with that file. Interesting thing is, I run same project but never open in new version and everything is fine. You can try this way if you can, but I'm not sure it can help.

[Dalibor30139238avhz]

Same Problems, I can't finish our client project because of this! please solve this fast or give us at last a workaround

System info
    Application: After Effects v25.0.1.2
    OS: macOS v14.6.1, RAM: 64,00 GB GB, CPUs (logical): 10

[Nick33956783joto]

This helped me out! Had no errors on the new 2024 file after doing the 'Save As a copy 24...'

[Pawel376750718aja]

Hi! Did you have some update about 25.0.1?

[CitizenBB1975]

Here's my Bug Report:

Steps to reproduce:
    1. ...
 
Result: ...
Expected: ...
 
System info
    Application: After Effects v25.0.1.2
    OS: macOS v15.0.1, RAM: 64.00 GB GB, CPUs (logical): 10

[Oguz_KALENDER1662]

    

[Oguz_KALENDER1662]

 

[CitizenBB1975]

I had this, you need to get on to the Support Chat, and go through all the questions until you get to a human, then go through all their suggestions until they remote takeover your PC then they'll delete a load of stuff and it works. 

[Warren Heaton]

@CitizenBB1975 

When using the support chat bubble, type "agent" and then you will be prompted to choose between continuing via chat or phone.

[default3sc6l795xgx2]

Same here. Crashes while opening projects, saving, importing 4K footage seems to affect it quite badly. Even adding a tint effect has crashed it. I've fully uninstalled and reintalled and still have issues constantly.

On MacBook Pro 2023, 64GB RAM, M2 max.

[Xeneldix]

Same issue. AE25 seems broken. Also once a file starts crashing took me quite few tries to get it to downsave as AE24, even in safe mode... once a file starts playing up it retains it's corruption. Wasted hours on this.

Running Mac M1 Ultra, 128GB Ram

[Jessica McMillan]

Hello,

From @CitizenBB1975's suggestion of needing to go through support and have them cleanup files to resolve Citizen's version of this issue, perhaps I could suggest trying Use the Creative Cloud Cleaner tool to solve installation problems (adobe.com) to clean this install (if previous installs work), and try a reinstall.

We additionally sometimes get more logging information out of the Beta builds, does anyone in this thread use the beta and experience the same issue?

All the best,
Jessica
AE Engineering

[Pawel376750718aja]

I'm not using beta, but I'm using a cleaner tool from CC (and still doesn't work). Also, about solution with support. Can you write step-by-step what to delete or do to fix this problem on windows 10? I can't give anyone remote control access to my PC becouse company policy (also send a files external).

[Shane5FD7]

I've been running into the same crashing others are describing here. Opening projects and being unable to edit or render. Being forced to render in encoder which has sometimes worked. I'm currently on a m1 macbook pro 32gb ram using Sonoma 14.7.1.

One solve I've been finding useful here is Opening AE without a project. Purging all memory and cache and then opening a project and rendering. That has somehow bypassed the crashed but its a quick solve. I hope the folks over at Adobe can fix this going forward. Hope this helps. 

[BobSagget32]

You broke your own damn product and havent issued an update since, everyone i know using 25 including myself find it non functional, its consuming 80 gb of vram doing absolutely nothing, constantly shutting down, no consideration for migration of any effects or paying customers whos jobs depend on this godforsaken product and cant download a copy of 24 to revert even if they wanted to. JFC

[Pawel376750718aja]

@JohnColombo any update? Some possible fix or update in soon this week? Please, let us know what is a status of that bug, becouse AE is usless right now.