P: (Android) Lightroom mobile 8.5 crashes on entering edit

[pcaff]

Hello, I am using the recent 8.50 Lightroom update, and it is continually crashing on 2 different Android devices. Is anyone else having the same issue?

[jimmy2thou]

Same here. It keeps freezing on my  Samsung galaxy tab s8 ultra and s22 ultra. It worked on both perfectly before the update. I do like the new interface though, especially with lens correction choice. Very handy for manual fisheye lenses. 

[pcaff]

So I am not the only one!
New interface is great, if it will stay working long enough to use it!🤓

[Wurstkrapfen]

It seems to mainly crash in "all photos" for me, if I edit in other albums it works (mostly).

[pcaff]

I removed the app from my Samsung S10, reinstalled, and it seems to be running ok. Perhaps the update to an existing install is buggy, but a complete new 8.50 installation is solid.  We'll see

[pcaff]

S20, not S10

[Rikk Flohr: Photography]

The engineering team watching this thread have requested the following: 

1.  Restart your device
2.  Set a screen recording
3.  Follow a workflow that results in a crash
4.  Obtain and send diagnostic log
5.  Post a copy of your screen recording in this thread.

Android Log File

Open Settings Panel, long press on the top left “Lr” icon. This will enable a “Send Feedback” button on the settings panel.

Now perform the usual tasks in LrA for few minutes and then please reopen the Settings Panel and tap on “Send Feedback” from settings panel. This will open up your email client after few moments and attach the logs.

Thank you for your assistance.

[martinc80706726]

Lighroom mobile keeps crashing. I have reinstalled the app several times.  Very frustrating. Can someone help?

[大知31817729zaho]

Galaxy S21 にてLightroomのアプリを使用している者です。アプリ立ち上げ写真を開こうとすると連続してフリーズします。何度も「アプリは応答していません」と表示されフリーズ、そして強制終了。最新のバージョンにアップデートする前は正常に使えていたのですが、アップデートしてからは正直使い物になりません。サブスクリプションを購入しているので、早急に復旧・対策願います。

[Wurstkrapfen]

Seems to keep freezing as soon as I access any photo from "all photos" accessing them from other albums (even other auto albums) works.

Don't have the time for the video and logs at the moment though. 

[Wurstkrapfen]

Still that's not how it should work, setting up lr mobile fresh with locally stored albums is a job that can take days, nothing I want to do after every update. 

[pcaff]

I followed the instructions above and sent the feedback file. In common with others people replying to this thread, the problem occurs on when I go to "all photos" and not in any albums. Attached is a screen recording of opening up LR, going to an album and being able to perform any normal action. Then, when I go to the same photo in all photos, LR freezes and then restarts. 

[Jennifer27719997x4am]

Installed the newest update one week ago and my lightroom has been trash ever since! I was limping through edits continually having pop ups saying lightroom isn't responding and given 3 options..close app, wait or send feedback. I've tried all, nothing worked. Now I can't edit a single image! I'm at a standstill now and it's during my busiest season! I use lightroom android on my tablet and it's version 8.5. I can't uninstall as I did that once and lost all images already uploaded. HELP!!

[pcaff]

You seem to be having the same problem as a number of other people.  I sent logs and screen a screen recording of what is going on, so perhaps they will fix the issue.  In the meanwhile, here are some things you can try; if you have the Windows version of Lightroom (not LR Classic), try that, it seems to be working okay for me.  If not, then move the photosyou want to edit to an album, and only edit from within an album since it only seems to be an issue if you are working from"All Photos". Let us know how you get on

[lukejstaunton]

Same issue here since update 8.50. Reinstalling the app, reauthenticating, and resyncing the photo library, resolves the issue temporarily before the app becomes unresponsive.

It seems to occur when viewing or switching between images in the Lightroom tab and is not limited to certain file types (it has occurred with JPG, HEIF, DNG, RAF). I would wager it is related to Adobe sync service.

I have replicated the issue across 7 devices running Android versions 10, 12 and 13.

[lukejstaunton]

Link to a screen recording, because I deleted after uploading to Twitter/X: https://twitter.com/lukejstaunton/status/1694600984884899954?s=20

[João Victor31870312z8el]

Aplicativo travando e fechando com frequência e sem explicação 

[Alan27852359jmdj]

Yes, same here. Galaxy Tab S8, again, latest version, works for a few images then screen freezes, like others have uninstall and re-installed. Very frustrating although new interface I like. Adobe, please help us poor frustrated souls!!

[Laetitia318865106hy1]

Même problème ici depuis la nouvelle mise à jour.

L'application est quasiment inutilisable, et je paie un abonnement ! Je suis ravie 😄

[__Oliver__]

Ich habe den LR-Cache geleert, Android-RAM bereinigt und und das GSM neu gestartet und es funktioniert! Keine Probleme mehr!

[Rikk Flohr: Photography]

The team is planning to release a fix for this shortly. Thank you for your reports. 

If anyone would like to try a test of the fix, it is available for verification at this address: https://opsumbuilder.ci.corp.adobe.com/view/Lightroom/job/LrAndroid-Release/577/ 

I've advised engineering the link is invalid.  Please stand by.

[1983とも]

いつも便利に使っておりますが、今回のアップデートでフリーズが多発しており、現像作業が進まず困っております。

当方 Redmi note pro 5G(Android)を使用しております。

サブスクリプションで月々支払いしておりますので、快適にサービスを利用できればと思いますので対応していただけますでしょうか?

[Alan27852359jmdj]

Thank for your reply. I tried to do the test of the fix but the link is not recognised? Please advise.

[Alan27852359jmdj]

Yep, that's exactly the same as my experience.

[Roger29038087hi71]

Site can't be reached!?

[Alan27852359jmdj]

Correct. I've just tried my Asus thinking it might be a Tablet issue, but alas, no, the same outcome☹️!