P: Content Credentials Social Error

[N3evin]

https://connected-accounts.adobe.com/

Trying to connect social to instagram, however after allowing it in instagtam. It keep getting
"Something went wrong. Please try again later."

[kglad]

try a different browser 

[N3evin]

Already did. Still same issue. Looking at the browser console. It seems to give 500 internal server error.

[kglad]

there's an adobe link that yields a 500 server error?

[N3evin]

No. Just looking at the console log. After allowing it in Instagram. The api thrown 500, which does not allow me to link my Instagram to the connected account

[kglad]

i can't determine what you're doing.

[N3evin]

I took your advice and tried with other browser and even tried different browsers on mobile phone. I still had the same issue.

"Something went wrong. Please try again later."

[jane-e]

@N3evin 

You may have done this, but are you following the steps here?

https://helpx.adobe.com/photoshop/using/connect-accounts.html

Scroll to "How to add a social media account"

Jane

[N3evin]

Yes I already did it. I can connect to X, LinkedIn, behance but not Instagram

[Davor5FE6]

I have the exact same problem on Safari.

[gmarmas]

I have the same issue. 

[D-GO Studio]

Same problem, all work bad [cursing removed] service.
same for update the credit card all is horrible.

[kglad]

@D-GO Studio 

re: credit card updates, https://helpx.adobe.com/manage-account/using/update-billing-information.html

[Generous_view0D45]

Spent hours trying to deal with this issue with Adobe support and they're all completely uneducated on this, assume I'm talking about trying to link a social account to log in with (for which Instagram isn't even an option), then inform me that Instagram isn't an option for this (no **** Sherlock, so how do you think I got far enough to try to link something that isn't an option and get an error?), and then transfer me to someone else who will again ignore everything I say and assume I'm talking about something different. Absolutely infuriating.

[N3evin]

Excatly, I even posted it under "Photoshop (Beta) > Bug" discussion thread. But it was transfer to normal discussion thread... When their whole entier "content credentials" site point to the beta discussion in community. At this stage, they make it not a bug report. What's the point?

[kglad]

to report a bug, give reproducible steps.

for applicable apps, use https://helpx.adobe.com/ie/x-productkb/global/how-to-user-voice.html

for others, use https://www.adobe.com/products/wishform.html

[Generous_view0D45]

👎

to report a bug, give reproducible steps.

By @kglad

They did. 

[kglad]

great 

[N3evin]

Excatly, I did, just click "connect" for instagram. I do not know how obvious I had to show?

Could this be placed into the approriate discussion thread? It's a bug report and it had been moved to "Discussion", obviously this bug report had not been taken seriously.

[jane-e]

Could this be placed into the approriate discussion thread? It's a bug report and it had been moved to "Discussion", obviously this bug report had not been taken seriously.

By @N3evin

Your post is in Creative Cloud Services which does not have a section for Bugs.

Jane

[N3evin]

Thank you, so how can it be send to the approriate team to take action?

[jane-e]

Thank you, so how can it be send to the approriate team to take action?

By @N3evin

Excatly, I even posted it under "Photoshop (Beta) > Bug" discussion thread. But it was transfer to normal discussion thread... When their whole entier "content credentials" site point to the beta discussion in community. At this stage, they make it not a bug report. What's the point?

By @N3evin

Reviewing the thread, I see that you originally posted to Photoshop Beta > Bugs and it appears that your post was moved to Creative Cloud Services without a comment saying it was done. I've moved it back to Photoshop Beta > Bugs where it will be seen by the Photoshop developers.

Jane

[CShubert]

Hi @N3evin the team was able to reproduce and see the same thing and have begun to work on it.

Thanks,

Cory - Photoshop Product Manager

[N3evin]

Amazing! thank you so much.

[CShubert]

Hi all,

The team has found the issue and are working on the fix. It ends up that a change on Instagrams API has rendered this feature unusable.

We don't have a timeline but will update the thread as soon as a fix is pushed live.

Thanks,

Cory - Photoshop Product Manager

[Generous_view0D45]

Well since that's figured out, perhaps you can explain why a different adobe staff member took it upon himself to move every comment I made on multiple posts reporting a similar (serious) issue when upgrading to pro, and then subsequently locked every single one of those posts while claiming to "want to help".