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9

Wacom Pen will not respond until I use my mouse

Explorer ,
Sep 24, 2023 Sep 24, 2023

Photoshop version 23.5

Wacom Tablet on PC

Windows 10

Been having this issue for sometime now and decided to come here for solution if there is one.

My problem is that my pen will not respond until I use my mouse, then go back to the pen and it will then work. This happens each time I change a tool in photoshop. For example, if I chose the brush tool and try to draw, my pen is unresponsive. I have to use my mouse to apply the brush, only then when I use my pen will it work. I then change my tool to eraser and my pen will not work until I use my mouse to earase, then I can pick up my pen and it will then work. Is anyone else having this issue?

I have updated my photoshop to version 25 but had to go back to version 23 because of so many bugs in 25.

Thank you for any guidence you can give me!

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Windows
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Adobe
Community Expert ,
Sep 24, 2023 Sep 24, 2023

Is this issue only relvant in Photoshop or see you it also in other applications? 

Is your system up-to-date? Do you have installed all recent updates and patches for the operating system and the device drivers. Do you have install the recent Wacom driver?

 

What you can try is to reset the preferences of Photoshop using the steps described here:

https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

Please backup your settings before resetting the preferences. You can check:

https://helpx.adobe.com/photoshop/using/preferences.html#backup-photoshop-preferences

 

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 24H2 -- LR-Classic 14 - Photoshop 26 - Nik Collection 8 - PureRAW 5 - Topaz PhotoAI 4
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Explorer ,
Sep 24, 2023 Sep 24, 2023

Thank you for your response Axel. I only use my Wacom tablet with Photoshop. Photoshop is the only drawing app I use.

Everything is up to date. I always install updates when available.

I will try resetting my preferences. 

Thank you

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Explorer ,
Sep 24, 2023 Sep 24, 2023
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P.S I just tried the pen using Windows Paint and there was no issue there. I could switch between the brush, erase and pencil without having to use the mouse first, so this must be a photoshop issue...

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