Retrieving frame errors with a temporal effect on MXF

[_Demch_]

App: Premiere Pro (Beta) 23.3.0 (Build 20)
Platform and OS: Mac mini M1 2020, 16GB, macOS Ventura 13.0

If a Sony MXF clip is added into a project and a temporal effect is applied (for example the built-in Time > Echo or Time > Posterize Time) to it,
then Premiere reports retrieving frame errors and frame substitution recursion attempts (see screenshot in attach).

Expected result: all clip frames should be retrieved and provided to the effect without errors.

MXF file info from Premiere:
Wrapper type: MXF OP1a (type: SingleItem SinglePackage MultiTrack Stream Internal)
File generated by: Sony, Mem (2.00)
AVC Unconstrained
Bitstream Format: Sony
Gamma: S-Log3 Cine

We can provide a sample video file and project on request from Adobe by e-mail (specify e-mail address).
Thank you.

[AndyAndyAndy]

Anyone know if this is fixed in the released version of 23.3?

[Derek35752647z51d]

Has there been any update on this bug? My production team has run into this error while using our Sony FX6 footage and mainly using neat video. Please Adobe staff! Help us! You're our only hope! 

[_Demch_]

I posted this bug more than an year ago and it is still present in PP 24.2.1 and PP Beta 24.4.0 on ARM Macs....

[Bruce Bullis]

We haven't encountered any "Sony MXF" that produces this behavior. 

Denis, I've sent you a link to some private upload space; if you need to use your file delivery system, you can use my address.

[Bruce Bullis]

Thanks to Denis' helpful files and steps, we were able to reproduce this issue.

[AndyAndyAndy]

Yes, it's good that this is getting some attention but I thought it had been acknlowledged over a year ago. It was certainly informally acknowledged in the phone call I had with the 'senior team' in February 2023. Email below is from 14th February 2023. 

"Your Adobe Case ADB-27990167-Z3Y3

Dear Andy,

Greetings of the Day !

This email is in reference to the open case regarding "error retrieving frame issue" which you faced recently while Working on Premiere Pro application.

We would like to inform you that we have shared the issue with our developer team and highlighted your feedback to them, they are working on it and soon the issue would be fixed with patch updates or an updated version of the application.

Our senior team would like to speak with you to gather more information..."

[Mohammad T.]

My team and I are having the same issue with our Sony .mxf files in Premiere Pro.

[_Demch_]

Looks like it is fixed in Premiere Pro 2024 24.4.1.

[_Demch_]

Nah, looks like they fixed this error for exactly that file I have sent to support. But another MXF file from Canon camera still fails.

[Michel5FFD]

Dear Adobe,
I have the same issue here. How can I fix this? I have it on several files and need to create the Posterize look for a client project.

[_Demch_]

You can recode your clip from MXF to Apple ProRes or another high quality codec in separate project without any effects and then continue to work with this new clip.