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Some panel specific hotkeys rebounded are constantly disappear from the hotkey list

Explorer ,
Mar 31, 2023 Mar 31, 2023

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Premiere Pro 23.4.0.37

Windows 11

To reproduce: set hot key "1" to minimize all tracks (setting only one is not enough it maintains the setting if its only one key that is changed), set another hotkey "2" to increase audio track height, set "3" to increase video track height -- should be enough.
click save. 

Currently the new set hotkeys won't work, and if you go back to hotkey editor, they would be vanished also from it.

Bug Unresolved
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correct answers 1 Correct answer

Adobe Employee , Apr 05, 2023 Apr 05, 2023

This issue should be fixed in Premiere Pro (Beta) 23.4 build 42. Once you are able to update, please let me know if the issue is fixed for you.

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Community Expert ,
Apr 03, 2023 Apr 03, 2023

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Yes, PPro "forgets" all custom keyboard shortcuts that I set, which makes this build (37) useless for me (System: Win 10)

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Adobe Employee ,
Apr 05, 2023 Apr 05, 2023

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This issue should be fixed in Premiere Pro (Beta) 23.4 build 42. Once you are able to update, please let me know if the issue is fixed for you.

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Community Expert ,
Apr 05, 2023 Apr 05, 2023

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Hi Allison, now PPro will save the commands, but after working for few hours it resets KBS again. I can't tell what exactly caused the problem again, but it hasn't been fixed yet.

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Adobe Employee ,
Apr 05, 2023 Apr 05, 2023

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Hi Ali, could I just confirm with you that you are using build 23.4.0.42, and that when you are assigning your custom keyboard shortcuts that you are pressing "OK" and not "Cancel" when closing out of the Keyboard Shortcuts dialog?

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Community Expert ,
Apr 05, 2023 Apr 05, 2023

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Hey Allison, I was referring to build 41, I didn't expect to have 2 builds in the same day (I didn't get a notification via CC either). I'll test 42 for a while and get back to you.

 

Edit: after working for several hours, it looks like the bug has been resolved. Thank you!

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