Black screen on playback in Premiere Pro 2023 project - macOS Ventura

[Seth27927988tuzt]

When I drop video into a new project, any video, I get black screen in both my souce and sequence video.

I have updated to the latest version and I have tried different videos

I can hear the audio, but not see the video ro the video is block glitched.

Any ideas of what I need to do?

Thanks

Seth 

[Ann Bens]

FAQ: What information should I provide when ask... | Adobe Community

[Seth27927988tuzt]

Premier 2023 

Version 23.1.0

[Mohammad.Harb]

Have you tried restting Premiere Pro preferences settings ? 

[Seth27927988tuzt]

I am on a Mac 

[Mindaugas5CB5]

Any solution been found for this? Having this problem at the moment with black screen on source and sequence and none of the solutions here are working.

Premiere Version 23.4.0 (went to a previous version to try to solve problem)

Mac Ventura 13.4.1

[VDittmar]

I have the same Problem. Mac Ventura

[VDittmar]

Thanks for the tip. Did not fix the issue though

[paulj96878241]

I have this exact same that's suddenly just started on a project that I've been working on for months. Nothing has changed with respect to my system or media, everything is as it was when it was working fine. So it's very strange it should just happen like this. It's also the same on similar projects for other clients. 

[VDittmar]

Thank you for speaking up on this. I hope more and more affected people comment on this. This is not ok for a paid premium program and should be fixed. This can ruins weeks, if not months of editing for users like us.

For me Adobe has a certain quality standard and this bug situation right now with no working fix yet, is sadly not meeting the standard ...

[Christi98A7]

I've recently had this issue after adding captions to the video. Not sure if the captions are what triggered it or not. I went through every clip (it's an hour video!) and disabled and enabled each one manually. That was the only way to get the V1 back. 

Unfortunately, although I saw it in playback, when I exported the project it exported a totally black screen again. How frustrating!

[jaxonflex]

This keeps happening to me as well. I either render the clip or restart and reopen. 

[jason_or_jay]

This is happening to me on my M1 Max Studio with 64 GB ram/10 cores and 24 core GPU/1tb storage with latest version of Premiere and Mac OS. Screen is just black. Works on my co-worker's iMac just fine. You cannot toggle between GPU and CPU rendereing on a Silicon based Mac. It's greyed out. I was editing this project with no issues for a week...then the black frame. At a total loss.

[jason_or_jay]

Same issue with a M1 Max Mac Studio. 

[bdmctear]

I arrived at this problem because I used the Moment Camera App to shoot a video. When I brought it into Premiere it came in upside down (which was a quick fix - vertical flip), but the other issue that should have tipped me off from the get go is that i could only see the video while the sequence was playing. As soon as i hit stop, the screen was black. And then when exported via ME the export itself was a black. 

I looked at the original footage in Mac finder, where I discovered that the Moment App actually shot the footage in HVEC.

THE FIX:

1. Open the original video in Quicktime. 

2. Export the video as 4k H.264 ("for greater compatability").

3. Unlink the footage in Premiere Sequence. 

4. Relink the footage to the transcoded H264 footage. 

All better...

[Kevin-Monahan]

Hi @jason_or_jay,

I got your note. What kind of footage is this and from which camera? Let us know.

Thanks,
Kevin

[jason_or_jay]

4096 x 2160….MP4/MOV H.264 10 bit 4:2:2…Sony FS5

[Kevin-Monahan]

Hello @jason_or_jay,

Thanks for the info. That media is probably the worst format in terms of performance regardless of your computer. As an editor, I would transcode on ingest to ProRes LT or 422 and work that way or shoot with a slightly less intensive format. Sorry about the frustration. 

Thanks,
Kevin 

[jason_or_jay]

Ok, but why does it play fine on two of my coworkers’ Intel iMacs?

[Kevin-Monahan]

Hi @jason_or_jay,

I got your message. Thanks for the info.

Ok, but why does it play fine on two of my coworkers’ Intel iMacs?

I believe it has to do with the Intel CPU which has a feature in the iGPU called Quick Sync. Quick Sync can take a great deal of the processing load off the CPU and GPU when it comes to H.264 decoding. Couple that with hardware based H.264 decoding and GPU effects handling from the installed GPU, and that might explain why these older Macs operate better with certain formats. They've got a one-two punch when it comes to H.264 handling, especially the most non-performant variant of H.264: 4K 10-bit 4:2:2.

Apple Silicon Macs do not have a conventional Intel CPU/iGPU or a dedicated GPU as the previous generation of Macs have and use different tech to decode H.264 footage.

I understand that the expectation for the new Macs with Apple Silicon is that they should be powerful enough to handle these formats. I agree. Feel free to file a bug here. I hope the team can find a better way to support these non-performant formats on Apple Silicon in the future. For now, if I were in your current situation, I'd transcode on ingest. Sorry for the frustration on that.

Thanks,
Kevin

[default9fldi8oqibpk]

This is a known issue with PP and has been happening to my both on my work iMac Pro and Windows machine at my home.
PP seems to really have trouble with layering graphics from Essential Graphics.

Frustrating that such a basic feature like captioning is not stable from a large company like Adobe.

[michael adam]

tried deleting preview files and clearing premiere media cache? 

[Juhani Ronkainen]

I have the same problem and 1 had to to switch to "Engine Software Only" in Project Settings -> Generala -> Renderer -option.

"Engine GPU Accleration (CUDA) -option caused the black screen.

[Frankie25180025qp4w]

This helped me, thank you!

[unique_future6518]

Thanks It's works !