P: Premiere Pro Closes For No Reason While Editing

[B3anie]

This issue is still happening. Any news on a fix? I'm currently on v24.5 

Thanks!

[Stan Jones]

@B3anie,

This thread was about a short-lived bug in 24.2.0 that was fixed. And then there was discussion of a Beta version bug (that was fixed).

I am experiencing no problems in PR 24.5.0 with using or creating text styles.

What issue are you having?

Stan

[B3anie]

@Stan Stan - No warning, PP just crashes, closes, disappears. I've had our IT team look into it and they can't see any crash messages. I've just reinstalled 23.6.7 and it's working a dream again. So frustrating as literally no warning

[Stan Jones]

Thanks; the crash was happening on 24.5.0 or which? I don't recall this being reported by anyone in recent releases.

Stan

[B3anie]

@Stan Jones  crashes happening in 24.5 I've had to install 23.6.7 just so I can work with graphics in the project. So far, no crashes...

[Stan Jones]

@B3anie,

Thanks for the info. This should be in its own bug report, but perhaps a moderator can split it.

@Kevin-Monahan Who best to take a look at this? Are there logs that B3anie can access for staff? Split to its own bug report?

Stan

[Kevin-Monahan]

Hi B3anie,

Thanks for the bug report. Are you on Windows? If so, I have heard of this issue. It may have something to do with a faulty .dll file. Some people have reported that replacing this corrupt .dll with another one from another machine has worked for them.

C:\Program Files\Adobe\Adobe Premiere Pro 2024\ImageRenderer.dll

Since it's not an ideal troubleshooting step, reinstalling the OS would be my suggestion.

Sorry for the frustration.

Thanks,
Kevin

[Kevin-Monahan]

The status of this bug report has been updated.

[B3anie]

Hi @Kevin-Monahan thank you so much for your reply and apologies I didn't create a new post on this. I am running Adobe from a Windows system and have passed on your recommendation to our IT team. Thank you so much. I'll report back here to confirm when fixed. Thank you 🙂

[Kevin-Monahan]

You are welcome! Please let us know what happens.

Thanks,

Kevin

[deanr78548626]

I'm experiencing persistent and sporadic crashes with Adobe Premiere Pro 2024 (version 24.5.0.57). The application crashes unpredictably, sometimes immediately upon opening and other times later during use, making it impossible to work. The error details are as follows:

Faulting application name: Adobe Premiere Pro.exe
Faulting module name: ImageRenderer.dll
Exception code: 0xc0000409
Fault offset: 0x000000000015c5fd

Error Logs:
Faulting application name: Adobe Premiere Pro.exe, version: 24.5.0.57, time stamp: 0x666374b0
Faulting module name: ImageRenderer.dll, version: 24.5.0.57, time stamp: 0x66636fd9
Exception code: 0xc0000409
Fault offset: 0x000000000015c5fd
Faulting process id: 0x0x7A2C
Faulting application start time: 0x0x1DADE1D5BFFA9F9
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro 2024\Adobe Premiere Pro.exe
Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro 2024\ImageRenderer.dll
Report Id: 9f4e27d5-1bc5-4d42-8383-f3868591f54f
Faulting package full name:
Faulting package-relative application ID:

Additional Error Log:
Fault bucket 1356401456867481154, type 5
Event Name: BEX64
Response: Not available
Cab Id: 0

Problem signature:
P1: Adobe Premiere Pro.exe
P2: 24.5.0.57
P3: 666374b0
P4: ImageRenderer.dll
P5: 24.5.0.57
P6: 66636fd9
P7: 000000000015c5fd
P8: c0000409
P9: 0000000000000002
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.0ed0b425-5e00-4051-ae42-42ae641aeb45.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.02549417-e55e-4ce8-8112-967561610741.tmp.WERInternalMetadata.xml
WPR_initiated_DiagTrackMiniLogger_OneTrace_User_Logger_20240723_1_EC_0_inject.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.f1374d44-939f-4fd2-bd55-b61e5512ea0f.tmp.etl
WPR_initiated_DiagTrackMiniLogger_WPR System Collector_inject.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.8a54a185-ac31-4953-9d48-08b3587b2b5e.tmp.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.bfd08db4-e3fa-4ffe-acf2-44ee27d455df.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.6dd6c133-6cc7-4424-838f-e0411e637e2e.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.70b7e584-0899-4421-80b9-4d3374bad03b.tmp.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Adobe Premiere P_31b8a2f83fb4348372f79518cde331a2a3e50fb_179c1974_24a7530f-a585-4733-897d-ed1140d30e9b

Analysis symbol:
Rechecking for solution: 0
Report Id: 9f4e27d5-1bc5-4d42-8383-f3868591f54f
Report Status: 268435456
Hashed bucket: 999e5a39eb23073a02d2e7f041689642
Cab Guid: 0

Steps Already Taken:

1. Updated GPU Drivers
- Reinstalled the latest GPU drivers from Nvidia via GeForce 

2. Switched Renderer Settings:
- Changed `Renderer` to `Mercury Playback Engine Software Only`.

3. Cleared Media Cache:
- Deleted media cache files via `Edit` > `Preferences` > `Media Cache`.

4. Reset Preferences:
- Launched Premiere Pro while holding down the `Alt` key to reset preferences.

5. Ran System File Checker and Disk Check:
- Ran `sfc /scannow` to check for and repair corrupted system files.
- Ran `chkdsk /f /r` to check and repair disk errors.

6. Reinstalled Adobe Premiere Pro:
- Uninstalled and re-installed PP via Creative Cloud Desktop software

7. Checked Event Viewer for Additional Details:
- Reviewed logs under `Windows Logs` > `Application`.

Despite these efforts, the crashes persist, and the application remains unstable. The crashes occur unpredictably, sometimes immediately upon opening and other times after a few minutes of use. I am seeking further assistance from the Adobe community to resolve this issue urgently.

[Keale]

I am also experiencing this issue on 24.5 (and other versions of 24.~).  Constant crashes, usually only a couple clicks after opening.  Found out ImageRenderer.dll was a source of the problem from Application Event Log and led me here.  None of the troubleshooting mentioned has helped, including swapping the ImageRenderer.dll from another computer's install.  Reinstalling my OS is not feasible at this time.  Seems to be limited to one project (which I have tried to import the contents to new projects but no change).  Rolling back to other versions of 24 haven't helped, haven't attempted to go back to 23, as importing the project will be difficult.  HOWEVER, the project works flawlessly in Premiere Beta.  So I spent the last 4 hours trying to catch up by doing my edits in there.  So far 100% stable there.  Went back to 24.5 to work on a completely different project and not experiencing this issue at all.

Faulting application name: Adobe Premiere Pro.exe, version: 24.5.0.57, time stamp: 0x666374b0
Faulting module name: ImageRenderer.dll, version: 24.5.0.57, time stamp: 0x66636fd9
Exception code: 0xc0000409
Fault offset: 0x000000000015c5fd
Faulting process id: 0x3710
Faulting application start time: 0x01dae2cf31df6e86
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro 2024\Adobe Premiere Pro.exe
Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro 2024\ImageRenderer.dll
Report Id: dc5e4a36-0faa-4fa1-8ae3-9504330268b9
Faulting package full name:
Faulting package-relative application ID:

[Kevin-Monahan]

See my response, @deanr78548626: https://community.adobe.com/t5/premiere-pro-bugs/p-premiere-pro-closes-for-no-reason-while-editing/i...

Did you try to swap out the .dll file? If so, what happened? Have you tried the Beta yet?

Thanks,
Kevin

[Kevin-Monahan]

Thanks for the added info @Keale. The community appreciates it. I hope the developers will respond soon with a statement about this bug.

Cheers,
Kevin

[Keale]

Oh my god, now it's happening in my next project.  I worked all day yesterday in this project and near the end of the day it just started crashing.. maybe every 5 minutes, and then today I open it up and immediately it crashes and closes out.  WTF.  I have a massive edit to do and deadlines to meet and I can't make one damned click.

Faulting application name: Adobe Premiere Pro.exe, version: 24.5.0.57, time stamp: 0x666374b0
Faulting module name: ImageRenderer.dll, version: 24.5.0.57, time stamp: 0x66636fd9
Exception code: 0xc0000409
Fault offset: 0x000000000015c5fd
Faulting process id: 0x45b4
Faulting application start time: 0x01dae809eec0324a
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro 2024\Adobe Premiere Pro.exe
Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro 2024\ImageRenderer.dll
Report Id: 90d39840-3820-4089-94f6-3eae2a58133f
Faulting package full name:
Faulting package-relative application ID:


I'll jump to using Premiere beta on this project too now and hope to god it's more stable and lets me do my work, but seriously this needs to be diagnosed and fixed right the f*ck now.  Let me know if I can provide dump files or anything else to help diagnose this, this is a critical failure.

[Keale]

Premiere Beta 24.6 and 25 now crashing every few minutes with a GDI object leak.  I can't work in any version of the software now.  Really need some help getting at least one version to run for more than 5 minutes, please advise ASAP.

Fault bucket 1626229430769651381, type 5
Event Name: GDIObjectLeak
Response: Not available
Cab Id: 0

Problem signature:
P1: Adobe Premiere Pro (Beta).exe
P2: 25.0.0.14
P3: 1638400.14
P4: a
P5: 9ff85a75668e4
P6:
P7:
P8:
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE1C0.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE1FF.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE210.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE240.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE24F.tmp.mdmp
\\?\C:\Users\devon\AppData\Local\Temp\WEREEA4.tmp.WERDataCollectionStatus.txt
WERGenerationLog.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_Adobe Premiere P_c567134d679d9ee539794563f3912b8ac72b6774_00000000_65f82fd7-ac46-456d-af65-fd1569592f9f

Analysis symbol:
Rechecking for solution: 0
Report Id: 65f82fd7-ac46-456d-af65-fd1569592f9f
Report Status: 268435456
Hashed bucket: de1ade4206aaff22f691870d184f8eb5
Cab Guid: 0

Happy to actually send over dump files if someone would work with me here.  This is my job on the line guys and this is seriously F-ing me right now.

[B3anie]

Hi @Kevin-Monahan 

We replaced the corrupt .dll and upon restart, I could no longer open Premiere Pro. I just kept getting this message:

Just to advise we have opted not to reinstall my OS since it was only recently done.

Having replaced the .dll with my original I am once again getting crashes in my project, when using graphics in my project. When will there be a fix please? This is proving to be a very frustrating time using Premiere Pro... 😞

[Keale]

@Kevin-Monahan 
Really need some actual Adobe eyes on this and not just the Indian tier 1 tech-support guys I've been dealing with.  Yesterday I engaged with Adobe tech support and the first guy remote connected to my PC and uninstalled/reinstalled a bunch of Microsoft C++ Redistributables, then gave full permissions to basically every Adobe folder in the filesystem.  Then asked me to test Premiere while he watched.  I said the crash can sometimes take as much as 5 or more minutes before it happens, he said he'd wait.  After a few minutes he said it appeared to be fixed and logged off, and at that same moment Premiere crashed again with the ImageRenderer.dll at fault.  And then every time I tried to start working again it would almost instantly crash.

I immediately tried to get back with tech support and was connected to another rep, who tried to tell me I needed to update/reinstall my graphics card.  I explained this was not a GPU issue, he wanted to remote in and begin.  I asked what he planned to do, and he said if I wasn't comfortable with him remote connecting he would email instructions on what I should do.  He promptly disconnected and I never received any emailed instructions.

Shortly after that I downgraded to 24.0.3 on a whim and had ZERO issues working for the following 9 hours.  Seems like nothing wrong with my GPU if one version of Premiere works and others don't.  I'd really like to get back to a more recent version at some point for the AI voice enhancement, as I'm getting great results with it, but right now I just need to get this edit built and make up for days of lost work.

Please push this through to whatever next tier or support is available.  I can provide dump files from these errors to diagnose and troubleshoot, just let me know where to send them.  Or just let me know how I can get past tier 1 Adobe tech support, they're just following the usual scripts and I can't lose any more hours to them. 

[Keale]

Nonsensical update - I just got the second Adobe tech support rep's email with directions, a full day later.  He wanted me to go to Windows graphics settings and tell Windows to prioritize my GPU for Premiere... 

This is after I repeatedly told him I don't have any other GPU or a processor with an APU.  Complete garbage tech support on that tier.  Please for the love of god how do I reach a developer/software engineer???

[deanr78548626]

AAAAND after the most recent update, it still is happening: 

Faulting application name: Adobe Premiere Pro.exe, version: 24.5.0.57, time stamp: 0x666374b0
Faulting module name: ImageRenderer.dll, version: 24.5.0.57, time stamp: 0x66636fd9
Exception code: 0xc0000409
Fault offset: 0x000000000015c5fd
Faulting process id: 0x0x10B0
Faulting application start time: 0x0x1DAE9F17A48A4F8
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro 2024\Adobe Premiere Pro.exe
Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro 2024\ImageRenderer.dll
Report Id: b5aed5b7-318c-4a54-896e-57492564d172
Faulting package full name:
Faulting package-relative application ID:

[Kevin-Monahan]

Swinging the hammer for ya'll @Keale. I hope to have some news for you soon.

Thanks,
Kevin

[deanr78548626]

I would like to add to this thread, I changed two things that have helped with stability, not sure what is the correlating factor here but hopefully this will help add more context to the issue: 

1. Downgraded to PP v24.3

2. Editing with proxies for my .MXF footage. 

So, I'm not sure if the source of this issue stems from a bug in the new version of PP, or if my .MXF footage was causing instability. @Kevin-Monahan is there a good article about .MXF footage in relation to Premiere Pro? 

[brettm18373522]

I have the same problem!

[brettm18373522]

Only fix was to roll back but my assistant on 24 so I am forced to use this version on some projects.  Doesn't make any sense?!

[AniseedPhoto]

Same issue here 😞

Just upgraded to a i9 processor as my last one was struggling to playback videos.

At least it didn't crash all the time.

Faulting application name: Adobe Premiere Pro.exe, version: 24.4.1.2, time stamp: 0x6647be3a
Faulting module name: ImageRenderer.dll, version: 24.4.1.2, time stamp: 0x6647b94c
Exception code: 0xc0000409
Fault offset: 0x000000000015ab5d
Faulting process id: 0x0x476C
Faulting application start time: 0x0x1DAF479443B3595
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro 2024\Adobe Premiere Pro.exe
Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro 2024\ImageRenderer.dll
Report Id: c9026215-ba20-48f1-a0d1-7a5e0525079c
Faulting package full name:
Faulting package-relative application ID:

[brettm18373522]

I just tried 24.6 and still crashing.  Not crashing in 23.  Adobe needs to pull it together.