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2

Refund

Community Beginner ,
May 26, 2024 May 26, 2024

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LOL: I tried to get a refund and Adobe connected me with an AI chat. No live person available.

Bug Acknowledged
TOPICS
Licensing Regret

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correct answers 1 Pinned Reply

Adobe Employee , Jul 15, 2024 Jul 15, 2024

Hello @philipk88448296, I see the issue you're referencing and I've added a credit back to your account. I'll send these details to be reviewed internally. Thank you for the report and sorry for the problem with the image.

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Community Expert ,
May 26, 2024 May 26, 2024

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Post the asset number here. In addition to receiving your refund, Adobe can investigate the account in question and remove either the asset itself or the entire account if other errors are discovered.


daniellei4510 | Community Forum Volunteer
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I am my cat's emotional support animal.

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Explorer ,
May 26, 2024 May 26, 2024

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Screen Shot 2024-05-27 at 8.38.42 AM.png631170925

 

I appreciate your help, but my larger topic is Adobe needs to allow users to permanently toggle OFF AI images in their searches. 

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Community Expert ,
Jul 14, 2024 Jul 14, 2024

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@Contributor1? Yes, this image is quite hideous. 


daniellei4510 | Community Forum Volunteer
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I am my cat's emotional support animal.

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Community Expert ,
Jul 14, 2024 Jul 14, 2024

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This is the best place to report bad assets, purchase or not. Contributo1 will be able to look into this


daniellei4510 | Community Forum Volunteer
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I am my cat's emotional support animal.

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Community Expert ,
Jul 15, 2024 Jul 15, 2024

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Wow, this image is hideous - obviously should never have been submitted or approved! 

Jill C., Forum Volunteer

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Adobe Employee ,
Jul 15, 2024 Jul 15, 2024

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Hello @philipk88448296, I see the issue you're referencing and I've added a credit back to your account. I'll send these details to be reviewed internally. Thank you for the report and sorry for the problem with the image.

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