Transfer Email to another Host

[Bobo31650]

Hi team,

Currently, my customer want to move his Website (BC Hosting) to another Host (OVH)

But he want to keep the same email adresse (created with BC) and save all of his mails.

Is it possible to transfer his mails to another host (or maybe Export/Import) ?

Many thanks

[Mihai_Tica · Accepted solution]

Hi,

They can use the same email addresses but beware that once the customer deletes the MX records from BusinessCatalyst the email accounts will be deleted along with all the emails inside.

So, the workflow would be something like this:

Configure an email client to connect to the existing accounts and download the email messages for all the accounts (via IMAP). After the sync is complete for all accounts you can proceed.

1. delete the MX record in BC. This will delete all the mail accounts and their emails
2. re-add the MX record as external and point it to the external mail service
3. create the inboxes on the external service
4. configure the email client to connect to the new inboxes and copy the mail over, it will sync to the new accounts

Hope this helps,

Mihai