P: (Windows - A750 & A770 GPU) New Denoise turning images black and white

[anthonynowack]

Using the new AI Denoise feature seems to darken my images and strip almost all the color out of them. Files are from a Nikon D500 being processed by a Ryzen 5 3600, 32GB RAM, and Intel A750 video card on Windows 11. Tried to create virtual copy of file and reset all other adjustments and it makes no difference. Still dark and almost completely black and white.

[speed.dave]

The 5/10 Intel driver stopped my system in its tracks, forcng me into a refresh of Win10Pro.

I just got things back to normal and dropped into the Intel Support Community where I fount the following in my thread:

"Before we close the thread, we would like to let you know that our driver developer team is currently working with Adobe to address the issues with the Denoise functionality in Lightroom not working correctly. Unfortunately, we can't provide an ETA for the fix to be included in the production driver, but rest assured that we are working on it and expect it to be very soon."

I hope they spend a little more time testing the driver next time.

[Jari3018652878n8]

The function was very good at first and I thought that finally a tool that is useful. Lately it's been messing up my Pictures and coloring them purple. Where could I look for a fault? Window is an operating system.

[dj_paige]

There have been plenty of recent threads about noise reduction turning the photo green or magenta or some unwanted color. Please search for them. I believe there is a correct answer, but I do not know what it is.

[yamato7]

Hey Jari3018652878n8.

What is the GPU?
If you haven't updated your graphics driver, try updating to a new one.

[Miyamoto]

I have this issue with the Intel Arc A770. Newest drivers, completely fresh Windows 11 installation. Images turn very dark, losing color (sepia).

[Rikk Flohr: Photography]

Greetings all,

Updates for Adobe Photography products have been released.  The June 2023 updates contain a fix for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

Thank you for your patience.

[anthonynowack]

Rikk,

What is the version number of this new update. After updating just now I'm showing Lightroom 12.4 and Camera Raw 15.4 and I'm still getting the same behavior.

[Rikk Flohr: Photography]

@anthonynowack 
Those are the correct versions. Verify your Intel Drivers are up-to-date.

[anthonynowack]

Did that. I'm showing version 4369, the most current WHQL version according to Intel's website.

[Miyamoto]

I just updated and still have the same problem.

Lightroom version: 12.4

Intel driver: .4382 (newest beta)

[jf11774395]

No joy with the Arc A370M, same as before slow (6min) and dark image:(

Latest updates to LR and Raw, driver 31.0.101.4382 (Beta).

LR has crashed 4 or 5 times in the last 20 minutes, and my computer 2 times, not something I have experienced before....

Not seeing this as an upgrade...

[jf11774395]

Also tired a clean install of driver 31.0.101.4369, all the same so still no joy...

------

No joy with the Arc A370M, same as before slow (6min) and dark image:(

Latest updates to LR and Raw, driver 31.0.101.4382 (Beta).

LR has crashed 4 or 5 times in the last 20 minutes, and my computer 2 times, not something I have experienced before....

Not seeing this as an upgrade...

[allanmarcus]

Could this be a cache issue? 

[berbedesz]

Updated Lightroom, fresh GPU drivers (beta ones) using DDU. Output still black and white (and entirely black ath 100% denoise slider level). I did clean install of Lighroom (cleared catche) and no change at all. 

[nightspirit69]

The update did not fix the issue. It's still the same behavior as before. I tried both the current drivers and the factory one's from Asus. Nothing has changed.

[Mateusz26353652d17x]

I also have this issue on ARC A750. I have everything up to date.

Win10 22H2

Lightroom 12.4

Intel Drivers 101.4369

[Titanuim]

Pressing Enhance in the Camera Row converts it to a black and white photo.

I don't want black and white photos.

how can i solve it?

Window 10

GPU: Arc A770
CPU: i7-13700
RAM: 64 GB

[nightspirit69]

I checked before I bought this machine and Adobe said the Arc graphics were compatible with Photoshop and Lightroom. I have a 4 year old laptop with a 9th generation i7 and Nvidia 1650 graphics with the same amount of memory and it works fine and takes less than a minute to process. 

[allanmarcus]

Any chance the latest openvino runtime needs to be install, like for topoaz.

[OneSeven]

This issue seems to have been resolved by the latest driver(31.0.101.4499 BETA).

[speed.dave]

Can you share where you found this driver?

The latest I found on Intel (beta) was .4382

[Miyamoto]

I can confirm that the newest beta drivers, .4499, works just fine. The processing time even went down for me. The driver can be found here. Note that this is a beta driver, so it might cause other problems, but it works for denoise.

[berbedesz]

Confirmed. The above beta drivers solved the problem for me as well. Thank you :D.

[Mateusz26353652d17x]

Yes, Intel drivers 101.4499 solved problem. Pictrues looks amazing 🙂

[nightspirit69]

The photo issue is resolved, but the processing time is still 3 times slower than on my old machine with the Nvidia 1650, and they have the same amount of memory. Hopefully it improves, but for now, I'll call it a win.