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Firewall exception each time Captivate 8 is launched

Advisor ,
Jul 03, 2014 Jul 03, 2014

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Every time I launch Captivate 8 I get a Windows Security Alert asking me to add an exception to my Windows Firewall for Captivate. The details of each exception point to a location inside my appdata\local\temp directory.

C:\users\mstephens\appdata\local\temp\cp3916420360387session\cptrustfolder3916420360387\adobecaptivatews

C:\users\mstephens\appdata\local\temp\cp8020420386985session\cptrustfolder8020420386985\adobecaptivatews

C:\users\mstephens\appdata\local\temp\cp11584515494399session\cptrustfolder11584515494399\adobecaptivatews

I have the main executable added as an exception already but I get the prompt for new temp folders on each launch.

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correct answers 1 Correct answer

Participant , Oct 17, 2014 Oct 17, 2014

I was having this same issue with Cp8 in Windows 7. I contacted TCS support and they helped me solve it for me. I asked if they would be willing to reply here with a link to download the fix, but they said "We don’t know, when we will be providing the link to the file, however we will be updating about the same on our forum and hopefully can come up with the link to the file shortly."


However they don't have an issue with me posting it, so here it is.

  1. In C:\Program Files\Adobe\Adobe Captivate 8\SW
...

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New Here ,
Jul 27, 2016 Jul 27, 2016

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After writing for some time with the Adobe support, we received a nice suggestion:

The service responsible for the Firewall exception window is working with Adobe Edge Inspect. If you switch the UserEdgeInspect   entry in your AdobeCaptivate.ini from "1" to "0" the exception window will stop showing up on start.

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Community Beginner ,
Sep 06, 2016 Sep 06, 2016

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This solved the problem in Captivate 9 as well... Thank You!!!!

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Contributor ,
Dec 30, 2016 Dec 30, 2016

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This should be the accepted answer.

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New Here ,
Nov 29, 2016 Nov 29, 2016

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Worked my cptx 9 version, too. Thanks!

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