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Stuck in Loop Getting Assets from Asset Store

New Here ,
Jul 09, 2020 Jul 09, 2020

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I'm in Captivate 11.5.1 and downloaded assets from both the Assets library and eLearning Bros library under the Discover tab. They show up in my downloads. When I select any one of the files (currently trying for Intro Diamond France Non-Responsive cptx) and choose to Open as New Project I get stuck in an endless look Getting Assets from Asset Store. I've let it sit overnight, too. I'm on Windows 10. Totally frustrated.

Paula

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Adobe Community Professional ,
Jul 09, 2020 Jul 09, 2020

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That is a project from the eLearning Brothers. Can you find it on your system (eLearning Assets under Public Documents\Adobe)?  I never used a project of the eLB. Do you have the same problem with one of the projects packaged with Captivate or with other downloads? If yes, please ask on the eLB site...

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