Character Animator Beta 5 crashes on start up Win 10 64bit

New Here ,
Apr 01, 2017 Apr 01, 2017

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Hi, Character Animator Beta 5 crashes ("Character Animator CC Beta has Stopped working") on every start up. It loads the project, then crashes. (I've tried this with multiple different sample files).

I'm not having any issues with After Effects, Photoshop, Illustrator, etc.

Win 10 64bit 32gigs ram

Nvidia GeForce GTX 1080  with latest drivers 378.92

I've tried re-installing Character Animator as well as re-installing graphics drivers but no change.

Thanks,

mm

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Adobe Employee , Apr 07, 2017 Apr 07, 2017
Sorry to hear that.  Here are some other crashing/freezing threads that might help. Most of the time it does seem to be from a) something not being updated or b) some other app creating a conflict, like a webcam or microphone.Re: Character Animator crashing on launch for anyone else? Re: Abobe Character Animator won't launch: Licensing error Re: Character Animator Freezing & Corrupting Project Character Animator (preview 4) freezes at launch If none of those help, could you post more detailed sp...

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Adobe Employee ,
Apr 07, 2017 Apr 07, 2017

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Sorry to hear that.  Here are some other crashing/freezing threads that might help. Most of the time it does seem to be from a) something not being updated or b) some other app creating a conflict, like a webcam or microphone.

Re: Character Animator crashing on launch for anyone else?

Re: Abobe Character Animator won't launch: Licensing error

Re: Character Animator Freezing & Corrupting Project

Character Animator (preview 4) freezes at launch

If none of those help, could you post more detailed specs like this if possible?:

FAQ: How do I collect application and system information for troubleshooting issues?

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New Here ,
Apr 08, 2017 Apr 08, 2017

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As these things often do, It automagically seemed to heal itself. Watching some of your tutorials right now. Thanks!

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