CF11 services won't restart

[Sir_Meili]

PLEASE NOTE: the fix for this issue is now in all updates for CF11.  If you are experiencing the same problems identified in this thread, you no longer need to contact Adobe to receive the hotfix.  Simply install any of the updates from within CF Administrator and the hotfix will be automatically included.  You may need to start ColdFusion from the command prompt to get into the CF Adminstrator; but once you have successfully entered the Administrator and installed the update, you should be able to close the command prompt and restart the ColdFusion service successfully. --Carl Von Stetten, Moderator

I have 2 Windows Server 2012r2 boxes that I'm setting up. One is an RDS machine for some Devs to log onto and they other one will be a Production server for running scheduled tasks (separate from our main production server). The issue I've run into is that for some reason Coldfusion11 will no longer restart. If I restart the Server it is fine, but a restart after that it just stalls. I've checked all the logs I can and non show an error except for a Windows Event error that says:

The description for Event ID 261 from source ColdFusion 11 Application Server cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

ColdFusion 11 Application Server

240

C:\ColdFusion11\cfusion\bin\coldfusionsvc.exe

ColdFusion 11 Application Server

the message resource is present but the message is not found in the string/message table

And another that says:

The description for Event ID 263 from source ColdFusion 11 Application Server cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

ColdFusion 11 Application Server

6652

the message resource is present but the message is not found in the string/message table

Note that while the Event IDs are consistant on each respective server, they are different between the 2 servers.

I even tried a reinstall on our RDS machine and during the re-install it wouldn't even start up the service during the install. I had to restart the server to get it to start.

I have nothing installed on the Utilities server and the only thing on the RDS is CF11, CFEclipse, CFBuilder, and SSMS 2014.

Any help would be appreciated as I am under a deadline to get these two servers up and running. I can get any log details needed to get this resolved.

Thanks,

Frank

[CFHackJob]

Our CF11 Standard (v11,0,0,289822) install on Win2003 R2 just began exhibiting this issue this morning. It was a brand new install, not an upgrade) on May 12th and has been running great. We haven't done any Windows or ColdFusion updates since the original install. We ran coldfusion.exe from the command line as suggested by Anit_Kumar, and 5-10 minutes after being hung up on PDFgServlet, similar to Sir_MeiliSir_Meili scenario, services were available - although the the CF Application Service still showed a stopped status in the Services control panel. Curious what triggered this as no changes have been made to the system.

[NicholasDee]

When we run the coldfusion.exe from the command prompt we can now access the administrator and our site, however as soon as the command prompt is closed the service is no longer available, so this is obviously not a solution

[Anit_Kumar]

Command prompt, when closed, will terminate the coldfusion process, hence terminating the ColdFusion application.

NicholasDee wrote:

When we run the coldfusion.exe from the command prompt we can now access the administrator and our site, however as soon as the command prompt is closed the service is no longer available, so this is obviously not a solution

This is indeed not a solution. We shared it as a workaround.

We tested this with a fresh installation of Windows server 2012 R2. We are unable to replicate the issue. This looks like a machine/server specific issue. I have asked for some more logs from sirmeili, but haven't heard back.

Regards,

Anit Kumar

[timeToPlay]

Anit

We have done some further investigation on Server 2008 R2 and found that if we disable the network card we are able to start the CFApplication service. Once the service is running we are able to re enable the netork card.

Tim

[CFHackJob]

We just finished unstalling/re-installing and no change. CF Application Service will not start. Anit - are there log files I can send that would help?

[Sir_Meili]

Anit Kumar Panda wrote:

Command prompt, when closed, will terminate the coldfusion process, hence terminating the ColdFusion application.

NicholasDee wrote:

When we run the coldfusion.exe from the command prompt we can now access the administrator and our site, however as soon as the command prompt is closed the service is no longer available, so this is obviously not a solution

This is indeed not a solution. We shared it as a workaround.

We tested this with a fresh installation of Windows server 2012 R2. We are unable to replicate the issue. This looks like a machine/server specific issue. I have asked for some more logs from sirmeili, but haven't heard back.

Regards,

Anit Kumar

Anit Kumar Panda, I must have missed that request or just flaked out, can you please tell me which logs to get you and how, and I will do it ASAP (today withing about 20 minutes). I have a few other issues going on, so I may have just flaked on the issue. Sorry about that.

[Anit_Kumar]

Since, we are unable to repro the issue at our end, we would need more information from your server. Please try the following:-

1. Stop ColdFusion service

2. Delete all the logs from C:\ColdFusion11\cfusion\logs\

3. Launch Command prompt as Administrator

4. Browse to cf_root\cfusion\bin and run the following command coldfusion.exe -start >> console.txt

5. Try to access the CF admin, once the services are started.

Send us all the logs from C:\ColdFusion11\cfusion\logs\ and the console.txt from cf_root\cfusion\bin. Send them to cfinstal@adobe.com , referencing this thread.

Regards,

Anit Kumar

[Sir_Meili]

My logs are sent as well. Mine were run from a windows 2012r2 box.

[NicholasDee]

I 'll again confirm what CFHackJob has stated,   I just tried to install on a windows 7 box. I get the same problem, it hangs for around 10 mins on PDFg service manager http://127.0.0.1:8987/PDFgServlet/ registered. and will not start. I then stopped the DHCP CLient and Coldfsuion started no problem.

However as soon as you power off and then power on the problem returns. Plus we remote into all of our other boxes so turning DHCP off and on is not a solution for us. For the time being all CF11 development and upgrades are now on hold.

Anat ,   what log files do you want and i'll send you mine.

[Sir_Meili]

Please note that I've also installed without the PDF service option and you still get the same hang before CF is completely started, so I don't think it is related to the PDF function. IT is something that happens between that and the CF finally acknowledging that it has started.

[CFHackJob]

We purchased v11 - would the serial number for v11 work for v10 if we are forced to downgrade?

[timeToPlay]

I don't believe the license will work. We originally ordered CF 10 but were provided with licenses for CF 11. We tried installing CF 10 with the CF 11 licenses but they wouldn't work so we went to CF 11.

Tim

[Anit_Kumar]

The same license will not work.

timeToPlay wrote:

I don't believe the license will work. We originally ordered CF 10 but were provided with licenses for CF 11. We tried installing CF 10 with the CF 11 licenses but they wouldn't work so we went to CF 11.

Tim

ColdFusion 10 and 11 installers are different and so as the license keys.

Regards,

Anit Kumar

[CFHackJob]

Since we are registered owners of v11, could you provide a v10 serial number? Also - just emailed you log files & console.txt as requested.

[timeToPlay]

For our Win 7 boxes we are using the following work around. This is not an acceptable work around and we may yet go back to CF 10

1. set the CFApplication service to start manually

2. reboot the box normally

3. turn off the DHCP client

4. start the CFApplication service

5. restart the DHCP client

For our Server 2008 VM

1. set the CFApplication service to start manually

2. reboot the vm normally

3. diable the network card

4. start the CFApplication service

5. re enable the network card

Tim

[Sir_Meili]

timeToPlay wrote:

For our Server 2008 VM

1. set the CFApplication service to start manually

2. reboot the vm normally

3. diable the network card

4. start the CFApplication service

5. re enable the network card

Tim

I wish I could test this work around with my 2012r2 box, but I can't because it is 3k miles away and I have to remote desktop into it (hence disabling the network card would boot me off the machine with no way to connect). I can't possibly be expected to pay the data center support to continuously log into my machine and re-enable the card every time CF needs a restart.

If anyone has this problem on a 2012r2 box, can you try this solution and see if it at least works? I want to try it, but the "higher ups" will just find the hassle too much to bear if we have to this ever time.

Anit Kumar Panda, I know that you set it up on a 2012r2 box, did you keep it running on that box for any length of time? I think I saw it start to happen as early as a week from the initial install.

[NicholasDee]

Files have been sent.

From a windows 2008 R2 service pack 1 box

Notice in logs, on pdfservelet line it takes 12 min.

[Anit_Kumar]

Hi Everyone,

I have received the logs. Please allow us some time to investigate on the issue. I have requested everyone for the Event Viewer Logs (System & Application) as well. Please send them along.

Also, since everyone is using Windows Server 2012 R2, I have a troubleshooting step that can be tried. The suggestion may sound very basic, but it will help us to further isolate the issue.

     1. Start>>Run>>msconfig and click OK

     2. Go to "Services" tab and check the box "Hide all Microsoft services" as shown below.

     3. Click Disable all and click OK. For the changes to take effect, you need to restart the server.

     4. After the system restart, try to start the ColdFusion services from services panel.

     5. If the same fails, try to start it from command prompt as discussed above and share your findings.

Regards,

Anit Kumar

[CFHackJob]

Just sent our system & application log files. BTW we are running Win2003R2.

[NicholasDee]

Not every one is using windows server 2012, as I stated in my replies I get this problem on a windows 2008 and a windows 7 box.

[CFHackJob]

Has there been any progress on this? What is everyone else doing for a workaround?

[NicholasDee]

After trying all weekend to no-avail, we have halted CF 11 upgrade until its  figured out. I also just just tried installing the developer edition on my own laptop running windows 7 and IIS , then disabling IIS and Installed Apache , but I still get the same problem. When I look at the log files the pdf servlet still takes 10 plus mins to register (so it says). I reinstalled CF 10 and have no problems. Although I will continue to hack away at it when i have time.

[Sir_Meili]

CFHackJob wrote:

Has there been any progress on this? What is everyone else doing for a workaround?

My workaround has been to install CF10 unfortunately. I am getting to much heat from higher ups to have a system not up and running. I've managed to keep cf10 off one of our servers in hopes that this will be fixed, but every day that seems less and less likely. I have a feeling that I will be forced to go with CF10 this week in order to get this machine into production. It pains me because I would rather have the newest running if we're going to have to outlay the money for a license (especially since we are looking at Enterprise edition for this server)

NicholasDee, Just a heads up. I don't think its' the PDF servlet as I have re-installed without that option and still get the long delay. It could be something in CF related to it I suppose (that runs regardless of whether or no the PDF service is installed), but I think there is something going on between that and when CF is finall started. Unfortunately, there is no logging in that time span to specifically say what is going on.

[NicholasDee]

I will confirm this as well Sir_meili . I just tried to install with the pdf option unchecked . I even went a step farther and uninstalled and then re-installed but i unchecked every option and  I still got the same problem.

[greg_hillsdon]

We have an update for you from our organization.  One of our brilliant network experts was able to fix the problem on our servers by blocking those servers ability to browse the internet.  Our production servers already had this blocked and had not been experiencing the issue.  Our development servers however DID have internet browsing capability.  Once that was turned off our CF11 now restarts properly.