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Adobe Creative Cloud doesn't work on Windows 11

New Here ,
Dec 14, 2023 Dec 14, 2023

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I have Windows 11 on a Lenovo, and Creative Cloud refuses to install.

 

I have tried all the suggested fixes (updating visual C++, installing from CC 2015 and updating upwards, installing from Windows 10 installer and lower ...) nothing works. Creative Cloud just keeps stuck in a loop, and because all the other downloads start from there I'm not able to install Photoshop or Illustrator etc..

 

Is there anything Adbobe has done to really tackle the issue? Is there a way to simply make Adobbe CC work on a Windows 11 laptop?

 

Bug Unresolved
TOPICS
App installs and updates

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correct answers 1 Correct answer

Community Expert , Dec 14, 2023 Dec 14, 2023

check your specs, https://helpx.adobe.com/creative-cloud/system-requirements.html

 

if ok:

 

do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

...

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Community Expert ,
Dec 14, 2023 Dec 14, 2023

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adobe cc is win 10 and win 11 compatible.

 

install the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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New Here ,
Dec 14, 2023 Dec 14, 2023

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Thanks but like I said I've tried all these supposed fixes already. I've tried all the (64-bit) installers from the bottom of that page, none of them work on my Windows 11.

 

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Community Expert ,
Dec 14, 2023 Dec 14, 2023

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check your specs, https://helpx.adobe.com/creative-cloud/system-requirements.html

 

if ok:

 

do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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Adobe Employee ,
Dec 14, 2023 Dec 14, 2023

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Hi @srhadden , could you collect and upload a log file and share the full uploaded filename with me? Instructions here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

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New Here ,
Dec 14, 2023 Dec 14, 2023

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Ok, CC installed now, thanks a lot. Maybe it was the repairing of the visual C++ that did it. I've read that some users' Photoshop stopped working after a day so I might be back 🙂 Cheers!

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Community Expert ,
Dec 14, 2023 Dec 14, 2023

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you're welcome.

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Community Expert ,
Jan 08, 2024 Jan 08, 2024

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@Kenny S278903891kpr 

 

with what app are you having trouble?

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Community Beginner ,
Jan 08, 2024 Jan 08, 2024

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Lightroom - every time I click on a preset or any tool or to got to next picture, it freezes up and then not responding the I have to wait. Same in Premiere Pro, and now Adobe Express is doing it. Premiere Pro every time I export something it changes the color. I tried use the plugin I read about, still off. I have a Levono computer also I bought last January. It rank in the top 5 computers the only program I add was creative cloud. That why I don’t understand why Im having all these issues with the program and new computer and windows 11. I had to already uninstall and reinstall over the summer and seems like it got worse
Sent from my iPhone

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Community Expert ,
Jan 08, 2024 Jan 08, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved and branched from cc desktop bugs">

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New Here ,
Feb 16, 2024 Feb 16, 2024

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No, it still doesn't work! I have Windows 11, ran the CC cleaner, and Adobe Creative Cloud still doesn't function! It's the same loading screen, taking an unusually long time to load. Uninstalling and reinstalling Creative Cloud did not help either! Restarting didn't solve the issue either! Nothing has worked! Creative Cloud is evidently NOT compatible with Windows 11! It's frustrating that I can't even install Premiere 2024 because it requires Creative Cloud. In short, it's just ridiculous! Adobe can't seem to create a functional system, especially considering that around a third of Windows PC users worldwide are already using Windows 11!

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Community Expert ,
Feb 16, 2024 Feb 16, 2024

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most users with win 11 don't have this problem.

 

contact adobe support if you carefully followed each step in the answer marked as correct and it failed.

 

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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New Here ,
May 20, 2024 May 20, 2024

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I recently (early May '24) spent over 2 hours on the phone (plus the time it took to get past all the Ai) with Adobe tech support, where Amir did all of the above multiple times without success. He finally contacted a manager and was told that the problem was a "known issue", and they were working on a fix that should be ready in a couple weeks.

 

Will I be contacted when the problem is solved? No. Can I be put on a list? No. Can someone follow up? No. I found this today searching for a possible fix. Now, if this has been a known issue - their words - since at least Dec. '23, how come Amir had to slave away for 2 hours to figure that out?  Why did I have to waste 2 hours of my life watching him do it? No point of contact or direct email, just get back in line, pal.  All that Ai, and they can't so much as send out an automated email? Seriously.  

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Community Expert ,
May 20, 2024 May 20, 2024

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what exactly do you see?

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