Stuck in infinite "Loading Creative Cloud..."

[5EEC]

I had tried some ways that Adobe suggests including delete and download again, fix hosts file, delete the content of OOBE files. However, it still doesn't work for me. May I know do anyone have any idea how to fix this?

[Simon5D55]

This should be added to the FAQ!!!!

[sathishk43177558]

This worked for me too!

Thanks a lot.

[kglad]

you're all welcome!

[defaultz121gw5qg6it]

How do i solve this problem using a mac? 

[kglad]

same.

[nonchalant-dreadhead]

not working for me help

[kglad]

using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com....

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.p.s. you can also use twitter to tweet @AdobeCare.

[Bezalel226214955igt]

I too solved it this way

Control Panel> Repair All Visual C ++ Files!

[kglad]

@Bezalel226214955igt 

that's one step of the complete reinstall i delineated previously

[jeffg39501637 · Accepted solution]

For those of you on a Mac OS. I am using Mac OS Ventura 13.1. After doing everything menitoned here already nothing worked. Then I turned off my VPN and the software worked. FYI.

[kglad]

@jeffg39501637 

thanks for the info.