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Stuck in infinite "Loading Creative Cloud..."

Community Beginner ,
Oct 15, 2020 Oct 15, 2020

I had tried some ways that Adobe suggests including delete and download again, fix hosts file, delete the content of OOBE files. However, it still doesn't work for me. May I know do anyone have any idea how to fix this?

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correct answers 3 Correct answers

Participant , Nov 29, 2020 Nov 29, 2020

Control Panel> Repair All Visual C ++ Files!

I solved it this way.

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Community Expert , Dec 01, 2020 Dec 01, 2020

Are you all opening the Windows Control Panel > Uninstall a Program, and scrolling to the various Microsoft Visual C++ redistributables and then using "repair"?

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New Here , Jan 15, 2023 Jan 15, 2023

For those of you on a Mac OS. I am using Mac OS Ventura 13.1. After doing everything menitoned here already nothing worked. Then I turned off my VPN and the software worked. FYI.

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Community Expert ,
Oct 15, 2020 Oct 15, 2020

first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, do a clean cc install:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

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Community Beginner ,
Oct 15, 2020 Oct 15, 2020

It still doesn't work for me......

 

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Community Expert ,
Oct 15, 2020 Oct 15, 2020

what os (including version)?

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Community Beginner ,
Oct 15, 2020 Oct 15, 2020

Windows 10

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Community Expert ,
Oct 15, 2020 Oct 15, 2020

version?

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New Here ,
Nov 10, 2020 Nov 10, 2020

I have the same issue. I contacted with Adobe support and they performed remote session, but they couldn't able to fix the issue. They told that they escalted the issue, and I should wait.

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New Here ,
Nov 15, 2020 Nov 15, 2020

Please report back if Adobe is able to work with you to resolve. I'm also seeing this issue.

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New Here ,
Nov 15, 2020 Nov 15, 2020

Does after shows a messgae that something is missing or damaged ?

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Participant ,
Nov 29, 2020 Nov 29, 2020

Control Panel> Repair All Visual C ++ Files!

I solved it this way.

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New Here ,
Dec 01, 2020 Dec 01, 2020

This fixed it for me too!

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Community Beginner ,
Dec 01, 2020 Dec 01, 2020

Hi,

 

how do you do that? 

I've several Visual C++ libraries installed, and have only "uninstall" option for all.

 

 

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Community Beginner ,
Dec 01, 2020 Dec 01, 2020

Sorry for that - the oldest library was uninstall only, but from the 2012 library I was able to repair,

and that worked 🙂

 

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New Here ,
Dec 28, 2021 Dec 28, 2021

Did you repair only the ones that show the repair option? What about the ones that only show the uninstall option? Did you just ignore those? Do your restart after this step?

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Community Expert ,
Dec 28, 2021 Dec 28, 2021

correct, repair those versions for which repair is offered.  other installed versions leave.

 

restart is only needed prior to reinstalling the cc desktop app.

 

 

 

first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...


clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os


repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated


restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud


if you're unable to download the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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New Here ,
Dec 05, 2020 Dec 05, 2020

Hi, it sollved also my problems with CC instalation. Thanks!!!

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Participant ,
Dec 06, 2020 Dec 06, 2020

Recover > Repair  

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New Here ,
May 17, 2021 May 17, 2021

Thanks alot!

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New Here ,
Dec 27, 2021 Dec 27, 2021

How to fix this on mac?? 😭😭

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Community Expert ,
Dec 28, 2021 Dec 28, 2021

first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os


restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud


if you're unable to download the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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New Here ,
Dec 06, 2022 Dec 06, 2022

Hello I have tried every single protocol above and the creative cloud is still looping endlessly when starting the app from my desktop.

 

Any other fixes?

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New Here ,
Dec 07, 2022 Dec 07, 2022

mee too, please does anyone have a fix?

 

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Community Expert ,
Dec 07, 2022 Dec 07, 2022
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Community Expert ,
Dec 01, 2020 Dec 01, 2020

Are you all opening the Windows Control Panel > Uninstall a Program, and scrolling to the various Microsoft Visual C++ redistributables and then using "repair"?

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Community Beginner ,
Dec 01, 2020 Dec 01, 2020

Thanks, I found out, and it worked ☺

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