• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
2

Ability to merge 2 accounts data or quick switch feature between accounts

Community Beginner ,
May 07, 2024 May 07, 2024

Copy link to clipboard

Copied

I have two separate Adobe accounts. In its creation, I used both of these for independent reasons. Now, I do not need the separation, and there is no way to merge these data sources into one account so I can deactivate one of them. Unfortunately, I have essential documents in both accounts. I was informed by tech support that the only way to do this is to download all the data of one and move them manually to the other. As someone who had multiple concurrent plans for years now this seems ridiculous! Especially for a company that is so crucial to business and financial institutions. With cloud storage being the recommended industry option, this seems like a massive oversight. Even if merging is impossible, a switch account feature would vastly improve the absolute pain of manually logging in and out routine when locating a specific document. This can be accomplished in several ways (program development/web development), and it should be addressed sooner rather than later since this organization is so crucial to business, education, and finance industries. 

Idea No status

Views

133

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
5 Comments
Community Expert ,
May 07, 2024 May 07, 2024

Copy link to clipboard

Copied

did you want to make a suggestion to adobe?

Votes

Translate

Translate

Report

Report
Community Beginner ,
May 08, 2024 May 08, 2024

Copy link to clipboard

Copied

Absolutely! From what I have seen, this massive flaw has been mentioned to
Adobe several times over the last 2 years. And still hasn't been addressed
to this date. I was told today even that's all tech support could offer.
The options offered today were:

1) I manually move all data from one account to the other myself,
2) purchase a new plan to use an app to try and transfer, but it is not a
certainty it would work or
3) suggest an idea here in the forums for improvement.

I went to submit the idea only to realize that the "Ideas" category for the
account threads isn't even available—only discussions. At the same time,
all the apps have a discussion AND an idea thread. As someone working on my
degree in software development, I'm genuinely perplexed why this issue
hasn't been addressed in over two years, especially from an organization as
large as Adobe. With this being the dominating organization in this field,
how are these attributes not being considered, as this would keep several
entities preferring your product?

Votes

Translate

Translate

Report

Report
Community Expert ,
May 08, 2024 May 08, 2024

Copy link to clipboard

Copied

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from account, payment and plan">

Votes

Translate

Translate

Report

Report
Adobe Employee ,
May 12, 2024 May 12, 2024

Copy link to clipboard

Copied

Hi @Rachel O&#39;Brien , the ability to switch accounts from the Account Menu is something we're looking to enable this year.

Votes

Translate

Translate

Report

Report
Community Beginner ,
May 12, 2024 May 12, 2024

Copy link to clipboard

Copied

LATEST
That's fantastic to hear! Look forward to being able to utilize that
feature!

Votes

Translate

Translate

Report

Report