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Intrusive Behavior

Community Beginner ,
Feb 03, 2023 Feb 03, 2023

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I recently installed Creative Cloud on a new computer and I'm taken aback by a shocking level of intrusion. I'm on the verge of uninstalling and researching alternatives to Adobe, but I thought I'd check with the community to see if perhaps I did something wrong.

 

Adobe is obviously a very well established company, with a long history in software, so it surprises me that they'd do so many things that would offend the average user so much.

 

1. Adobe appears to have created two folders in my home directory for Creative Cloud files, in addition to other folders elsewhere. Like everyone else, I can't install things in my home directory or it would quickly become cluttered to high heaven. Therefore, I would have never agreed to place these folders there, so I'm wondering how they got there. Does Creative Cloud create them without asking the user?

 

I'm surprised Creative Cloud even allows home folder installations, considering how offensive it would be to most (all?) users.

2. The installer also created a half dozen folders inside my Applications folder, in addition to placing some applications directly in that folder. Not only is this more clutter, it makes it tedious to find an open the app I want. And I'm really only using 2 or 3 apps to any appreciable degree.

3. When I moved the folders to someplace more reasonable, Creative Cloud complained and recommended reinstalling. Is there a standard way to move the location of these folders using Adobe's software?

4. I counted at least 25 background processes running on my computer related to Adobe, even when I don't have one of their apps open. That's clearly draining resources, and is a security risk, along with who knows what other problems.

5. The updater was installing updates to the Creative Cloud applications very frequently. More frequently than any other softare I can recall. This doesn't inspire a lot of confidence. I realize that all software has bugs, but it seems almost like Adobe has shipped a development version of their software that needs daily bug fixes. It's also very worrisome from a security standpoint, as many of the log files mention security problems.

6. To open my applications, I need to log in using an awkward multi-step process, and occasionally I have to go through 2-factor authentication. On a couple of occasions, the log in page has claimed I needed to purchase a license,  or I've been stumped what the log in page wanted from me. Most of the software I use is open source. This really isn't inviting me into the commercial software world in a very welcoming way.

 

Is there some way to tame this craziness? Or is this just Adobe's style? 

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4 Comments
New Here ,
Mar 19, 2023 Mar 19, 2023

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I am in the process of installing Creative Cloud and it is already feeling creepy and invasive

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Community Expert ,
Mar 19, 2023 Mar 19, 2023

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@Robert282528544z1n 

 

most of your complaints can already be controlled from within the adobe cc desktop app.  you should open its preference file and select its default behavior.

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New Here ,
Feb 04, 2024 Feb 04, 2024

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This app reminds me of AOL, reading some of the other posts about "Why uninstall it is only 160 MB" I didn't know we needed permission from developers to use our PCs how we want to, needing to "manage behavior" should be solved with the default UNINSTALL functions.  

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Adobe Employee ,
Feb 23, 2024 Feb 23, 2024

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Hi @Joe35240255zgsn,

 

We are sorry for your difficulties. Please let us know precisely what issue you encountered with the Creative Cloud Desktop application preferences, so we can assist you better.

 

Thank you,

Neelam



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