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Third-party authenticator apps

Community Beginner ,
Jul 16, 2023 Jul 16, 2023

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Right now, Adobe only offers the option to use Adobe Account Access for app-based MFA.

 

I'm sure I'm not alone when I say that I want to keep my logins under one MFA app as much as possible. Adobe should allow users to connect their accounts to third-party authenticator apps like Duo Mobile, Authy, LastPass Authenticator, Google Authenticator, Microsoft Authenticator, etc.

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6 Comments
New Here ,
Jul 18, 2023 Jul 18, 2023

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That's a shame to need another app for a simple TOTP... 

How do you think it will help security? too many apps for the same thing will kill the security if you continue...

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New Here ,
Sep 10, 2023 Sep 10, 2023

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Agreed; I don't want to have to install Adobe on my phone, and have the TOTP ONLY on my phone, as opposed to my computer. But instead, I'm stuck using my obsolete authentication app, because if I remove Adobe 2FA, I can't add it again using my current authenticator.

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New Here ,
Sep 27, 2023 Sep 27, 2023

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This is a feature that was functional not long ago... and now Adobe has removed it. It is preposterous that a company demands to use their own proprietary 2FA app versus a unified aggregator like Google Authenticator, Authy, or even the newest Apple Password implementation. Adobe has taken a step backward in its users' convenience. Please correct.

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Community Beginner ,
Jan 15, 2024 Jan 15, 2024

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As https://community.adobe.com/t5/account-payment-plan-discussions/how-do-i-enable-totp-2-factor-authen... demonstrates, this is technically already implemented. However, it's hidden for anyone who hasn't already enabled it.

Remember to tag me when responding to me in case I'm not subscribed to the thread.

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New Here ,
Jan 18, 2024 Jan 18, 2024

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Removing support for industry standard 2FA (like TOTP) makes no sense.  Requiring people to have a special app just for Adobe encourages them to just not use 2FA (my current choice). 

If anything you should be adding support for additional open 2FA standards (like FIDO2/WebAuthn and FIDO U2F), not removing them.

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New Here ,
Jan 30, 2024 Jan 30, 2024

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