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Adobe Creative Cloud Does not sync - just says "Getting storage information"

New Here ,
Mar 18, 2020 Mar 18, 2020

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Adobe creative cloud does not sync.  Sems to get stuck getting storage infromation.  Tried unistalling and reinstalling with no luck.  Apps still update, but I am not able to access my cloud storage.

 

[Moved from Community Help (which is about the forums) to a better forum... Mod]
[To find a forum for your program please start at https://community.adobe.com/]

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correct answers 1 Correct answer

Adobe Community Professional , Mar 18, 2020 Mar 18, 2020

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Adobe Community Professional ,
Mar 18, 2020 Mar 18, 2020

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New Here ,
Apr 21, 2020 Apr 21, 2020

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Same issue. Uninstalled and reinstalled, repaired, signed out and in, nothing has worked.

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New Here ,
Aug 21, 2020 Aug 21, 2020

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Same thing here. I clicked on the Uninstall and then hit Repair. That did the trick. Works fine now. 

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Community Beginner ,
Oct 20, 2021 Oct 20, 2021

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Same for me... only that i also already hit repair which also didn't work

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Participant ,
May 03, 2020 May 03, 2020

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I have this problem, too.  

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New Here ,
May 16, 2020 May 16, 2020

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I have the same problem. Also - perhaps related. Adobe XD Error 3634 when I try to create an XD document based on a template. Searched through various forums online as well. These are usually interrupted by Adobe operatives advising 'kick it and restart' type solutions. Need something clearer or will switch to Affinity pronto. 

 

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New Here ,
Jun 11, 2020 Jun 11, 2020

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I am having this same exact issue. Feel like ive tried everything! 

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Community Beginner ,
Jul 01, 2020 Jul 01, 2020

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Same problem here.

 

The creative cloud is the only cloud service out there that fails to behave like a real cloud service. 

 

I've been fighting with syncing issues like this one eversince I've installed it.

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Community Beginner ,
Nov 24, 2020 Nov 24, 2020

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Agreed. Creative Cloud is utterly bug-ridden garbage. 

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Community Beginner ,
Oct 20, 2021 Oct 20, 2021

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agreed!

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Explorer ,
Jul 02, 2020 Jul 02, 2020

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Same issue but I feel like not doing anything until Adobe addresses this. Just happened all of a sudden 2 days ago and seeing how people have already done the basic stuff, I don't bother.

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Community Beginner ,
Jul 20, 2020 Jul 20, 2020

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When is adobe gonna tackle this?
This issue is making my life miserable.

I wonder why I keep giving my money for a service that does not work and does not fix some core issues like this one

 

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Community Beginner ,
Jul 20, 2020 Jul 20, 2020

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So thanks to their support the problem was solved.
Don't know if it can help but this is what they made me do

  1. kill all adobe processes via activity monitor
  2. Close and log out from creative cloudl app
  3. run the creative cloud app uninstaller and select the repair option
  4. Reboot the computer
  5. log in again

 

After that the sync went back online (thank god) and also the cloud documents (the one shared with me via the apps) that were before inaccessible now are back online.

 

 

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New Here ,
Sep 16, 2020 Sep 16, 2020

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Worked for me too, just terminated all adobe related processes from task manager and repaired creative clouse through it's uninstaller.

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New Here ,
Nov 06, 2020 Nov 06, 2020

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Worked! I've managed to solve the exact issue by terminating all adobe processes from Activity Monitor and restarting the Creative Cloud app. Didn't need to repair my CC installation.

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New Here ,
Feb 24, 2021 Feb 24, 2021

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I've found a solution to this from your Mac go to Launchpad/Activity Manager and Force Stop all of the Creative Cloud apps. Then re-open the Adobe Creative Cloud you will as "up to date" It worked for me.

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New Here ,
Jun 21, 2021 Jun 21, 2021

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If you're on mac, open activity monitor and close all creative cloud activity, including the core sync and CCX, as these will likely be showing "not responding." Try opening after that, and hopefully it will clear up any traffic jams. On windows, it's practically the same but the app is called task manager I think.

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New Here ,
Sep 19, 2021 Sep 19, 2021

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for me the issue was my ~Library folder was locked and would not allow the CoreSync to be created, I recommend you turn on notifications and provide access for the system to write to that folder.

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New Here ,
Nov 02, 2021 Nov 02, 2021

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How do I do that?  I think this might be my issue

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New Here ,
Nov 02, 2021 Nov 02, 2021

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LATEST

Ivoryplum posted nice instructions on this on Oct 04.

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Community Beginner ,
Oct 04, 2021 Oct 04, 2021

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I had this problem, and tried everything that had been recommended.

 

What finally worked for me was:

- Navigate to your libraby folder (Finder>Go>Go To Folder: ~/Library/)

- Open Application Support folder

- Right-click on the Adobe folder, and click 'Get Info'.

- Click the 'lock' icon in the bottom right, and enter in your computer password.

- Under 'Sharing & Permissions' change all for "Read & Write".

 

Only System was on "Read & Write", and once I changed the remaining from "Read" to "Read & Write" Creative Cloud instantly started syncing. Hope this helps!

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Community Beginner ,
Oct 20, 2021 Oct 20, 2021

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This did it for me. Awesome! Thanks!
(I still had to force stop all adobe related things but after that... just fine!)

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New Here ,
Oct 25, 2021 Oct 25, 2021

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Thank you! Did version of this on windows and it saved me!

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Contributor ,
Oct 28, 2021 Oct 28, 2021

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Same here. So much annoyance, Adobe…

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