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Again! “Some files failed to sync” issue

Community Beginner ,
Jan 11, 2017 Jan 11, 2017

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I am still having this problem. I first noticed it at the same time the OP here posted, and I had started my own post about it. I am getting the same error message: “Unable to sync <filename> due to server error.”

The advice from Adobe is to “try again after some time,” but when I need to get files to a client, that’s not helpful. I am going to have to switch to Dropbox until this gets resolved.

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File sync

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Adobe Employee ,
Jan 17, 2017 Jan 17, 2017

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Hi Annette,

Sorry for your difficulties. Are you still encountering the issue? If you are, could you help us out in collecting more info. This is a pretty long list of questions

  • Is the Adobe ID you use here on the forums the same which is experiencing the issue (Y/N)?
  • Do you have multiple Creative Cloud Accounts?
  • Do you use the same Adobe ID on multiple workstations?
  • Number of machines affected:

  • Internet connectivity info (Ethernet/WiFi):
  • What is your upload/download speed (can you run a speed test via www.speedtest.net)?
  • Are you using a proxy (Y/N):
  • Are you using Firewall (None/Corporate/Local):
  • Do you log onto a domain?
  • Location where issue occurred (City, Country):
  • Timezone of your computer:

  • Creative Cloud App Version:
  • Operating System:
  • Name of affected File(s)/Folder(s)
  • Does the issue seem related to a specific file type or file size?
  • Are the File(s)/Folder(s) having the issue part of a collaboration?
  • If the issue is related to a folder, is it shared?
  • Exact Error message - Please provide screen shot if possible
  • What file operation were you trying to perform when the error occurred (please document each step)?

Sorry for such a long list, this will help us narrow down the issue.

Thanks,

- Dave

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Community Beginner ,
Apr 06, 2017 Apr 06, 2017

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David, thank you so much for taking the time to try to help me with this.

I have bookmarked your response, but I am so slammed right now I just can’t take the time to troubleshoot. I have instead started using Dropbox instead.

My clients prefer Creative Cloud, so I will be revisiting this at some point. I just didn’t want to leave anyone hanging here.

I will update when I can.

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Adobe Employee ,
Apr 06, 2017 Apr 06, 2017

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Thanks for the update Annette, reply back when you can and we can pick up then.

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