Can't download files from creative cloud

[jackied51211884]

All of a sudden I can't download files from creative cloud. Anyone else having an issue?

[Himanshu_Gupta1]

Hi,

Please try to check your host file for any Adobe blocked entries.

WIN:  Windows 7 - Edit the Hosts File

MAC: How to Edit the Hosts File on Mac OS X • TekRevue

In case there are any blocked Adobe entries, please delete them and then save the file.

Also please make sure that your Adobe folders have complete read and write permissions.

Windows Adobe folder location :

C:\Program Files (x86)\Common Files\Adobe

C:\ProgramData\Adobe

MAC Adobe folder location :

/library/application support/Adobe

~/library/application support/Adobe

Please let us know if this helps or if any further assistance is required. Thanks!

regards

Himanshu Gupta

[KanikaS]

Moving to Creative Cloud Download & Install​

[Jeff A Wright]

Moving this discussion to the File Hosting, Syncing, and Collaboration forum.