Cannot access Library

New Here ,
Mar 15, 2016 Mar 15, 2016

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Hi! I use a Mac. I am trying to access shapes that I have created using Adobe Captire in the Illustartor library. However, none of my shapes have been loading for the past few weeks because it says Creative Cloud is not connected. I've tried restarting AI and my computer, neither works. And I cannot sign into CC from the top bar on my computer; CC is greyed out and won't let me sign in.

Has anyone encountered this same issue and come up with a solution??

Thanks!

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File sync

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correct answers 1 Correct answer

Adobe Employee , Mar 17, 2016 Mar 17, 2016

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Adobe Employee ,
Mar 16, 2016 Mar 16, 2016

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Moving to Adobe Capture

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Adobe Community Professional ,
Mar 16, 2016 Mar 16, 2016

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Hi Sasha,

I think this is not a problem with Capture, but with the CC Desktop app connectivity. I've asked to have this question moved to the "Downloading, Installing and Setting Up" forum.

Mike

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Adobe Employee ,
Mar 17, 2016 Mar 17, 2016

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