CC Storage Full, but no files found when navigating assets and files (including the archive) HELP!

[Cooliew]

My Creative Cloud storage is somehow full, I have searched all possible locations for any files and there seems to be nothing uploaded on my account.

Could someone please help me find these hidden files and delete them?

Thanks,
Cooliew

[kglad]

try a different network and/or browser if you can't connect to adobe's sites.

[kx2]

Followed all the links still have no files on creative cloud but it is full. Links work in firefox but still can't find the invisable files

[kglad]

contact adobe support and see if they can help. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[kx2]

Tried that and got through but when the agent wanted to take over control of my computer I stopped.  Why does he need contol of my computer to delete files on their cloud storage.  The files are not on my computer and I'm not going to a random guy full access to my computer.  Why couln't he just delete the files on the cloud storage.  Don't understand Adobe and their lack of interest in the users of there software.

[kglad]

there may be local files that tried to sync but failed and are occupying space.  but support should have given you their answer if you asked them.

[lydias74186319]

I still haven't had any luck. Apparently I have 20gb worth of files somewhere but every single folder I've looked in is totally empty. I've tried all the locations above and  can't find anything.
Could it be an adobe glitch since they're about to delete the cloud anyway?

[kglad]

only the files in your local cc sync folder will be deleted from online (but not locally deleted).

use a browser. there are several tabs and link to check:

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

[lydias74186319]

Thanks for the fast reply. I've clicked through all of those links and  still can't find a single file. But Creative Cloud is asking me to upgrade for more storage.

[kglad]

if you carefully checked all links/tabs, fix your cc app.

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.