Creative Cloud Desktop - Created 1000's of empty folders, Sync does not work.

New Here ,
May 18, 2020 May 18, 2020

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Hi there,

 

I've had quite a frustrating experience with the Creative Cloud Desktop App, particularly the Creative Cloud Files library for Syncing to my Windows desktop.

 

In my local folder for Creative Cloud files to sync C://window/user/Creative Cloud Files there 5 extra folders that should not be there, all called something like "Creative Cloud Files (archived)(2).

 

Within each of those folders, is thousands of Empty folders also called "Creative Cloud Files." Thousands is not an exaggeration. When I go to delete them from the folder within my normal Windows Explorer, it finds about 3,000 of them per folder. Meaning Creative Cloud Sync has created 16,000 empty folders. Deleting them does not work. It appears like they are being recycled, but it will error out and they stay put.

 

Default "Creative Cloud Files" Directory

 

Screenshot at May 18th 2020 - 2.04.20 pm.png

 

 

Annotation on 2020-05-18 at 14-05-52.pngWhen I go to look at my Creative Cloud files ONLINE. It does not show the extra archive/empty duplicates.

Screenshot on 2020-05-18 at 14_09_40.png

 

When I go to Sync with the desktop app, it errors out with the following, saying "Some Files Failed to Sync" and when I go to "Learn more" it says "Unable to sync creative cloud files' due to a server error.. But I've already reset my hosts files with the adobe host reset tool ( a suggestion for this error) as I've been troubleshooting this for a while. 

 

Screenshot at May 18th 2020 - 2.12.25 pm.png

 

I've tried reinstalling Creative Cloud Desktop app

-Deleting the empty folders manually (never disappear)

-Pausing and Resuming Sync and trying to delete the folders (doesn't work)

-Restarting Adobe background processes

-Setting the Creative Cloud Folder to a  new location on PC 

-Logging in and out multiple times with Adobe account

 

In the meantime, I've kept syncing to desktop off for over 2 weeks since it never works.

 

I just want for my desktop sync to reflect the actual sync online. Instead, it has thousands of these duplicated folders that cannot be deleted. Happened around the time I updated both the creative cloud app, and all of my programs to 2020, but could be irrelevant to the issue.

 

Thank you

 

 

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Creative Cloud, File sync

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New Here ,
May 25, 2020 May 25, 2020

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Remains an issue for me. Sync is staying paused until further notice. 

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New Here ,
May 25, 2020 May 25, 2020

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Yes, me too is having problem with Sync, it is staying paused until further notice. 

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New Here ,
Aug 05, 2020 Aug 05, 2020

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Is it possible to get a follow up with this with an employee? Normal support routes are not helpful, as I just get linked to general help pages where none of the solutions have worked. 3 Months.

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