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Creative Cloud incorrect storage usage

New Here ,
May 06, 2021 May 06, 2021

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I have deleted everything from my cloud and permanently deleted everything and still it shows 21/20GB used. This was not a problem when the reminders were infrequent, but now they are persistent and it is annoying me. I looked on a previous similar post and have attatched log files which hopefully will help. Otherwise I feel like I need to cancel my subscription.

 

By the way, how DO you talk to an actual person on chat? There seem to be suggestions that you can on the website but no actual way to do it. This is poor from Adobe.

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Cloud storage web assets, File sync

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correct answers 1 Correct answer

Adobe Community Professional , May 06, 2021 May 06, 2021
open your cc app go to your cc web files at the bottom left check your lightroom files check for spark files and most important: empty your deleted files

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Adobe Community Professional ,
May 06, 2021 May 06, 2021

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Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
May 06, 2021 May 06, 2021

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open your cc app

go to your cc web files

kglad_0-1620310286671.png

 

at the bottom left check your lightroom files

check for spark files

 

and most important: empty your deleted files

kglad_1-1620310359764.png

 

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New Here ,
May 18, 2021 May 18, 2021

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Thank you, this worked a treat. 🙂

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Adobe Community Professional ,
May 18, 2021 May 18, 2021

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you're welcome.

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