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Creative Cloud not syncing

New Here ,
Mar 06, 2020 Mar 06, 2020

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Hello,

 

My Creative Cloud has suddenly stopped syncing my files. It just says "Getting storage information..." and never changes. What could be the problem?

 

Thanks,

 

ReubenScreen Shot 2020-03-06 at 2.39.32 pm.png

 

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Creative Cloud, File sync

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correct answers 1 Correct answer

New Here , Mar 06, 2020 Mar 06, 2020
Signed out and in again - this fixed it!

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Engaged ,
Mar 06, 2020 Mar 06, 2020

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Have you checked your Internet connection? Does it properly?

Have you laid out appropriate permissions for apps to access internet by whitelisting them in the system's firewall?

 

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New Here ,
Mar 06, 2020 Mar 06, 2020

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Signed out and in again - this fixed it!

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Explorer ,
May 30, 2020 May 30, 2020

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I'm facing the exact same issue but nothing is resolving the issue.  I've reinstalled, repaired, turned off Widnows Defender and Malwarebytes...nothing is solving the issue.  

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New Here ,
Jun 01, 2020 Jun 01, 2020

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I'm still facing the same issue. even though I signed out and in again in-app and website.

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Community Beginner ,
Oct 04, 2021 Oct 04, 2021

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LATEST

I had this problem on my Mac, and tried everything that had been recommended.

 

What finally worked for me was:

- Navigate to your libraby folder (Finder>Go>Go To Folder: ~/Library/)

- Open Application Support folder

- Right-click on the Adobe folder, and click 'Get Info'.

- Click the 'lock' icon in the bottom right, and enter in your computer password.

- Under 'Sharing & Permissions' change all to "Read & Write".

 

Only System was on "Read & Write", and once I changed the remaining from "Read" to "Read & Write" Creative Cloud instantly started syncing. Hope this helps!

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