Creative Cloud Won't Open On IMac

[defaulteqgsdh6pdutv]

I am using an IMac computer.  All software is up to date.  When I first installed creative cloud several months ago it worked fine.  Now when try to open the app I just get the spinning ball and it won't open.  What is weird is that if I switch to the other user profile on this computer it will open fine.  I have uninstalled and reinstalled numerous times and the same scenario happens.  Please help! Any suggestions appreciated.  I am turning to the forum because tech support I am sorry to say is an absolute joke.

Thank you in advance!

[kglad]

ftry resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

[John T Smith]

>All software is up to date

Exactly what does that mean about your operating system?

I hope you didn't upgrade to big sur